Best Western Interview Questions
Best Western Interview Questions

If you are looking for Best Western Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview.

Here you will find frequently asked Best Western Interview Questions and Answers.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Best Western Interview Questions and Answers

1. Can you tell me about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Best Western?

  • If your role is customer-facing, state that you feel you have excellent communication skills which will allow you to work well with customers.
  • Mention you would prefer a job that keeps you active and will enjoy the challenge of working under pressure.
  • State why you think Best Western is better than its competitors.

3. Why should we hire you?

  • Have a second read of the job description and find the skills and experience required for the position.
  • Next, match the skills required for the job to your skill set.
  • Finally, reassure the interviewer you have the right skills.

4. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

5. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

Company Information

6. What can you tell us about Best Western?

Interviewers ask this question because they want to root out people who are randomly applying for jobs in hopes of getting an interview. Also, interviewers want to find people who want to work at Best Western and are passionate about the hotel industry.

About Best Western

  • Best Western Hotels & Resorts is an award-winning global network of hotels located in over 100 countries and territories.
  • M.K. Guertin founded Best Western Motels in 1946.
  • More recently, the hotel chain introduced Best Western, Best Western Plus, and Best Western Premier to the North American market.
  • Other Best Western brands include:
    • Vīb is an urban boutique concept focused on style, technology, and engagement.
    • BW Premier Collection is a soft brand of carefully selected, high-quality hotels in global primary markets.
    • GLō is a broad-midscale boutique concept designed for secondary, suburban, and highway markets.
    • SureStay Hotel Group
    • BW Signature Collection
    • Sadie and Aiden
  • The head office is in Phoenix Arizona.
  • In 2019, Best Western announced the acquisition of a global hotel brand WorldHotels representing a collection of approximately 300 unique and special hotels and resorts in premier destinations around the world.
  • Best Western competitors include Holiday Inn, Marriott, Hilton, Red Roof Inn, Country Inn and Suites, and Rodeway Inn.  
  • Finally, Best Western is the preferred lodging partner of AAA/CAA.

Customer Service Interview Questions

7. How would you deal with a difficult customer?

Here are several steps to deal with an upset customer

  1. Get control of yourself.
  2. Listen and let the customer vent.
  3. Show the customer you care.
  4. Don’t blame the customer or the company.
  5. Try to solve the problem or find someone who can.
  6. Don’t make promises you can’t keep.
  7. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

8. Why is customer service so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

9. How would you define excellent customer service?

  • The guests are always greeted in a warm and friendly manner.
  • Customers are not waiting in line for long periods during check-in.
  • The hotel is impeccably clean in the rooms, the lobby, and even outside the hotel.
  • Food is appetizing and made to order.

Additional Interview Questions

10. Can you tell me about a mistake you made and what did you learn from it?

  • This answer has to come from your personal experience. If asked this question make sure you end your answer on a positive note.
  • .Are you available to work on weekends?

11. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know you can work on weekends and/or holidays if possible.

12. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

13. What are your career goals?

  • This question is designed to see if you have ambition. If you can’t think of anything say something like a career in hotel management. At least then your goals will be aligned with Best Western’s business objectives.

14. Why did you leave your last job?

Interviewers ask this question for the following reasons.

  • Did you leave for a good reason?
  • Did you leave voluntarily?
  • Did you leave on good terms?
  • What are your work values?

Here is a sample response

“I enjoyed my last job at Company XYZ, however, I felt growth was minimal and I was no longer learning. I want to explore new challenges”.

Questions to ask at the End of the Interview

15. Do you have any questions for us?

Tip! Don’t be afraid to ask questions during the interview. Asking questions is important because it builds rapport between you and the interviewer.

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

What should I wear to an interview at Best Western?

  • Dress formally for your interview at Best Western.  Blazers and dark pants are a safe choice, as well as wrap dresses for females.  Avoid sportswear clothes. 

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