Chick-fil-A Interview Questions

If you are looking for Chick-fil-A Interview Questions you have come to the right place.

We can all agree interviews are stressful and competition is fierce.

However, with a little preparation, you can ace the Chick-fil-A Job Interview.

Here we will discuss how to successfully answer Chick-fil-A Interview Questions and Answers.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Chick-fil-A Interview Questions and Answers

1. What can you tell us about Chick-fil-A?

About Chick-fil-A

• Chick-fil-A is a restaurant that specializes in chicken sandwiches.
• The restaurant is the nation’s second-largest quick-service chicken restaurant chain by sales.
• As of 2023, Chick-fil-A has over 2600 restaurants.
• Chick-fil-A closes all of its restaurants on Sundays.
• Video: Crazy Facts About Chick-Fil-A You Never Knew
• Think you know a lot about Chick-fil-A?  Take our Chick-fil-A Interview Questions Quizlet and see how you do!

2. Tell us about yourself?

Here’s the deal

• This is an icebreaker question but it is one of your best opportunities to sell yourself!
• What you want to do is tell the interviewer about your related past and present work experience.  This will put you ahead of the competition.
• You can also tell the interviewer about your future goals but try to relate them to Chick-Fil-A’s line of business (for example, I would like to get into restaurant management).
• Note: This is not an opportunity to tell your life story!

3. Why do you want to work for Chick-fil-A?

Now, you need to sound excited when answering this question!

• Mention you love the service and the food you get at Chick-fil-A and, because of this, you would be proud to represent them.
• State that you want to work for a growing franchise and learn more about this restaurant’s formula for success (reference any positive reviews on Yelp).
• If you are going to college state that you think a career at Chick-fil-A is a great way to pay for school.

4. Why should I hire you?

• Have a second read of the job description and find the skills and experience required for the position.
• Next, match the skills required for the job to your skill set.
• Finally, reassure the interviewer you have the right skills.

5. Where do you see yourself in five years?

• If you want to stay in the restaurant industry, tell them.
• If you are in school, tell them what you plan on doing when you finish.

6. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

7. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.

8. What is your greatest weakness?

You should not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family).  Think of a weakness that is not required for the job and state that as your weakness.

When you state your weakness make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.

9. What are your salary expectations?

• This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
• Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
• Ask about the salary range if you don’t know what to say.  You can then counter with the high end of the range.
• Note most entry-level jobs will pay minimum wage.

Customer Service Interview Questions

10. How would you deal with an irate customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.
• Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

11. How would you define excellent customer service?

• The food is fresh and made to order.
• Customers are not waiting long for their orders.
• The staff is friendly and never too busy for the customer.
• The restaurant is clean both inside and out.

12. Why do you believe customer service is so important?

Great customer service can

• Increase customer loyalty
• Grow the amount of money each customer spends per visit
• Increase how often a customer buys from you
• Generate positive word-of-mouth about your business

Previous Work Experience Interview Questions

13. Why did you leave your last job?

14. What do you like most about your current or last job?

• Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
• The best answer is to say that you enjoyed everything about your last job; however, you feel that you have learned all you could in that role and are now looking for new challenges.

15. How would your previous boss describe you?

Stating you have any of the characteristics below is a great way to answer this question. 

• My boss would describe me as motivated, enthusiastic, respectful, curious,  presentable, happy, honest, polite, smart, ambitious, high energy, hospitable, and conscientious.

Behavioral Interview Questions

16. Tell us about a time you went above and beyond for a customer?

• Customers love when you go above and beyond for them which will, in turn, generate more business. Try and think of a time you went above and beyond for a customer.
• For example, when I was a server at a restaurant we did not have a particular dessert in the restaurant. Luckily the dessert next door had it and I was able to get it for them.

17. Could you tell me about a time your punctuality or attendance impacted your work?

• Everyone misses work occasionally, but make sure you have a good reason. Also, explain what you did to reduce the impact of your absence.
• For example, I worked at a popular fast-food chain and I was unable to attend my shift due to an illness. I phoned several team members and I was able to find someone to cover my shift.

18. Tell us about a time you disagreed with a coworker or manager and what was the outcome?

• It is only natural to have conflict at work.  What is important is how you and your colleague come up with a positive outcome.

Additional Chick-fil-A Interview Questions

19. If you could be one animal what would it be?

Possible Answers are

• Dogs show loyalty.
• Ants are hard workers and team players.
• Dolphins are smart.
• Elephants are strong.
• Gorilla is gentle but powerful, a good parent, and a good leader.

20. Who are the competitors of Chick-fil-A?

• Competitors include KFC, Churches Chicken, and Popeyes. Other restaurants that have gotten into the chicken burger wars are McDonald’s and Burger King.

21. What motivates you?

22. How did you find this job?

• Interviewers ask this question because they want to hire someone specific in their job hunt.
• Employers want to hire someone who knows what they want. Therefore, state you have been actively monitoring jobs on the company’s website and that you are happy to get the interview.
• Note you have to be honest when answering this question as they may already know how you applied for this position.

23. How do you feel about standing for long periods? 

• Most restaurant jobs will require you to work on your feet for long periods. If possible, let the interviewer know that you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

24. What item do you like best on our menu? 

• Be sure to be familiar with the Chick-fil-A menu before your interview. Pick out a favorite menu item and show you are passionate about this restaurant.

Questions to ask at the end of the interview

25. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Chick-fil-A Interview Tips

• Arrive 10 minutes early
• Turn off your smartphone.
• Learn as much as you can about the company.
• Don’t speak too fast as you will sound nervous.
• Don’t speak too slowly as you will sound boring.
• Make eye contact during the entire interview.

Chick-fil-A Interview Attire

• This restaurant does a lot of open interviews, so ensure you dress well when applying.
• If you are on a Chick-fil-A Cashier Interview or any non-management interview dress business casual.
• If you are on a Chick-fil-A Operator Interview then dress formally.

Chick-Fil-A Second Interview Questions

• If you have a second interview it is more than likely to be with the hiring manager.
• If you learn the question above and you will do fine.

How should I prepare for a Chick-Fil-A interview?

• Learn as much as possible about the company and ask yourself why you want to work there.  Why would you prefer to work at Chick-Fil-A than at any other quick-service restaurant?
• Review potential interview questions and think about how you will answer them from your personal experience.  For example, can you tell us about when you were stressed at work and how did you handle it?
• Think about where you see yourself in the future.  Chick-Fil-A will prefer to hire people whose career goals align with the restaurant industry.  Perhaps you want to get into restaurant management.  Note if you want to work at Chick-Fil-A to pay for your education that is fine but make sure you demonstrate that you are committed to working there for more than a few months.
• Make sure you know where you are going and how long it takes to get there. Go online and work out the easiest way to get there, then add extra time so you are on time. The last thing you want is to arrive late.

See Also

• Restaurant Interview Questions
• Checklist for Your Interview 
• Commonly Asked  Interview Questions
• Chick-fil-A Job Descriptions