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Dunkin Donuts Interview Questions

Interviews

Dunkin' Donuts Interview
Dunkin’ Donuts Interview

If you are looking for Dunkin Donuts Interview Questions you have come to the right place.

We can all agree interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Dunkin Donuts Job Interview.

Here you will receive expert advice on how to answer frequently asked Dunkin’ Donuts Interview Questions and Answers.

We recommend you read General Dunkin Donuts Interview questions and answers first but you can also view by role

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Dunkin Donuts Job Interview Questions by Role

General Dunkin Donuts Interview Questions

1. What can you tell us about Dunkin’ Donuts?

About Dunkin’

  • They serve more coffee than any other retailer, serving nearly 1.5 billion cups of coffee per year.
  • They sell more than 30 cups of freshly brewed coffee each second.
  • Bill Rosenberg founded Dunkin’ Donuts in 1950 in Quincy, Massachusetts.
  • Dunkin’ Donuts is headquartered in Canton Massachusetts.
  • In addition to donuts, they sell bagels and iced beverages.
  • Their current slogan is America Runs on Dunkin’.
  • Video: Dazzling Facts About Dunkin’ Donuts.
  • Think you know a lot about Dunkin?  Take our Dunkin Interview Preparation Quiz and find out!

2. Why do you want to work at Dunkin Donuts?

  • I enjoy working with customers, and I enjoy the challenge of working in a fast-paced environment.
  • If going to college, say you feel working at Dunkin’ is a great way to pay for your tuition.

3.  Why should I hire you?

First, review the job description and find key skills the interviewer is looking for and reassure him/her that you have those skills.  Below are some general responses.

  • State you work well with customers as you have excellent communication skills.
  • Mention you are punctual and understand the importance of starting my shift on time.
  • Say you are a hard worker.
  • Finally, say you work well as an individual and as a team.

4. Can you work weekends/nights?

  • It is in your best interest to be as flexible as possible with your schedule.

5. Do you have a criminal record?

  • Be honest and tell the truth.

6. How would you deal with an upset customer?

  • I would find out what is wrong with the customer.  If it was the product I would offer to replace it.  I want the customer to leave happy as an unhappy customer will never return.

7. What is your greatest weakness?

  • It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

8. Questions to ask at a Dunkin Donuts interview?

No interview questions Dunkin’ Donuts list would be complete without this question. Here are some suggestions: 

  • How would you describe your ideal candidate for this position?
  • How would you measure my success, and what could I do to succeed in your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What do you like best about working at Dunkin Donuts?

What to wear to a Dunkin Donuts Interview

Remember you are serving food so you want to look clean and well-presentable.

  • Remove any jewelry you are wearing.
  • If you have long hair wear it back.
  • Cover any tattoos you have.
  • If you are interviewing for an entry-level position then dress business casually.
Dunkin Donuts Interview Outfit

Dunkin Donuts Interview Tips

  • Arrive 10 minutes early
  • Turn off your smartphone.
  • Learn as much as you can about the company.
  • Don’t speak too fast as you will sound nervous.
  • Don’t speak too slowly as you will sound boring.
  • Make eye contact during the entire interview.

Dunkin Donuts Crew Member Interview Questions

Can you tell us about your previous work experience?

  • You want to relate how your previous work experience to the crew member position. For example, if you have customer service experience tell them about it. If you have experience building websites you can leave that out.
  • If this is your first job tell them you have been focusing on school and now you are anxious to prove yourself in the workforce.

Why do want to be a crew member?

  • I enjoy working with customers and would prefer to work in a fast-paced environment.

Why should I hire you?

For this question, you want to reread the job description and the key skills they are looking for. After having a second look at the job description below is what I found:

  • Crew Members are responsible for delivering great guest experiences (skill communication)
  • Adhere to schedule and arrive ready to work on time. (skill punctuality)
  • Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. (skill: attention to detail)
  • Complete all required training and support the training of other team members. (skill: quick learner)

So when asked why should I hire you I would say

  • Say you have great communication skills which will allow you to work well with customers and communicate with other team members.
  • Mention you are punctual and understand the negative impacts arriving late to my shift can have on the business and will always arrive on time.
  • State you have great attention to detail and will always maintain a clean workstation and make sure Dunkin Donuts is presentable to all guests.
  • Finally, mention you are a quick learner and I will complete all required training and help others learn their roles.

Do you have any questions for us?

  • What type of career advancement do top-performing crew members receive?
  • What type of training will I receive?

Dunkin Donuts Shift Leader Interview Questions

Can you tell us about your previous work experience?

  • What they want to hear is how your previous work experience matches the experience required to be a shift leader. So if you have experience working in a restaurant, specifically managing tasks such as controlling labor costs, food costs, and cash state that first. Also, mention if you have any supervisory experience.

Why do you want to be a shift leader?

  • I enjoy coaching others and I am confident that I can lead other crew members.
  • I like to work under pressure and feel the position of shift leader will challenge me.
  • With Dunkin Donuts being such a successful franchise I feel I can learn and grow my career in terms of learning a lot about business and restaurant management.

Why should Dunkin hire you as their shift leader?

Have a second read of the Dunkin Donuts Shift Leader job description and find the key skills they are looking for. Match the skills in the job description to your own and let the interviewer know which skills you have. Below are sample skills I found after rereading the job description.

  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements respectfully. (skill required: communication)
  • Deploy team members appropriately to meet guests’ needs and service standards throughout each shift. (skill required: attention to detail)
  • Complete all required training including ServSafe certification. (skill required: quick learner)

A possible answer to this question is

  • Say you have excellent communication skills which will allow you to communicate responsibilities, provide feedback and recognize achievements.
  • Mention you pay great attention to detail which will help you manage team members to meet guest needs.
  • Finally, state you are a quick learner and will not have issues learning my tasks.

Dunkin Donuts Manager Interview Questions

Can you tell us about your previous work history?

Reread the job description find the experience they are looking for and talk about how you gained that experience in your last job.

After reviewing the job description it appears they are looking for:

  • Someone who has led a team in the past.
  • Performed employee reviews
  • Set monetary goals and has experience with a budget.

Why do you want to be a restaurant manager?

  • Say you enjoy working in a fast-paced environment.
  • Say you enjoy the challenge of working under pressure.

How do you motivate your employees?

  • People often believe money is a great motivator but often that is not the case. Say you believe it is important to take the time to praise your employees one on one and a simple pat on the back goes a long way.

Why should I hire you?

For this question, you want to look at the job description and find key skills they are looking for and restate those skills.

  • Lead by example and promote an environment where there is a sense of urgency to satisfy guests (skill: leadership)
  • Ensure Brand standards and systems are executed (skill: attention to detail)
  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively (skill: communication and teamwork)

A possible answer to this question is

  • Say you have great leadership skills and will always promote an environment where there is a sense of urgency to satisfy guests.
  • Mention you always pay great attention to detail and will always ensure brand standards and systems are executed correctly.
  • Finally, state you have great teamwork and communication skills and will always provide the team with effective feedback in a way that allows them to learn and grow.

Have you ever fired someone? Can you please explain your process?

  • If someone is performing poorly I would put them on a performance plan and let them know why they are not performing to their expectations. If after some time has passed and they have not improved their performance, I would let them go.

Where do you see yourself in five years?

You want to answer this question because your career goals align with Dunkin Donuts’ business objective.

  • Say something like you would like to get your chef’s papers or perhaps open your own franchise.

What are your salary expectations?

  • This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
  • Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
  • Ask about the salary range if you don’t know what to say.  You can then counter with the high end of the range.
  • Note most entry-level jobs will pay minimum wage.

Do you have any questions for us?

  • What type of advancement can top-performing managers receive?
  • If I were to start tomorrow what would be my top priority?

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