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Harveys Interview Questions

Interviews

Harveys Interview Questions
Harveys Interview Questions

If you are looking for Harveys Interview Questions, you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Harvey’s Job Interview.

Below you will find how to successfully answer commonly asked Harveys Interview Questions.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Harveys Interview Questions and Answers

1. Why do you want to work at Harvey’s?

  • Mention that you would be proud to work for a Canadian-owned restaurant.
  • Mention your favourite product at Harveys. I think their hamburgers are excellent and because of their great products, I would be proud to represent the Harvey’s Restaurant Chain.

2. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

3. What is your greatest weakness?

  • It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

4. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

Company Information

5. What can you tell us about Harvey’s?

Interviewers ask this question to weed out applicants who are hoping to get an interview by randomly applying to hundreds of jobs. Instead, they want to meet with applicants who have done their research about the company. Here are a few facts about this company

About Harveys

  • Harvey’s is a quick-service Canadian Restaurant.
  • Many know Harvey’s for its grilled burgers and for providing customers with the choice of various toppings.
  • The restaurant also offers chicken burgers, chicken wraps, fries, poutines, veggie options, and other items.
  • George Sukornyk founded Harvey’s in 1959 in Richmond Hill Ontario.
  • Recipe Unlimited Corporation is the parent company of Harveys. Other Recipe Unlimted Restaurants include Montanas, Swiss Chalet, East Side Mario’s, and several others.
  • Finally, Harvey’s uses 100% Canadian Beef.

Customer Service Interview Questions

6. How would you deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

7. How do you define excellent customer service?

  • The customer is not waiting long for their order.
  • Customers receive friendly service.
  • The restaurant is clean both inside and outside.
  • The product is made to order.

8. Can you tell us about a time you went above and beyond for a customer?

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Interview Questions

9. Where do you see yourself in 5 years?

Possible answers are

  • State you want a career in restaurant management
  • Mention what you plan on doing after you finish university.
  • Find a job you can see yourself doing in five years. Note the requirements of that job, and state how you plan on achieving those requirements over five years.

10. How would you deal with an angry customer?

  • Find out what is wrong. If it is the product I would offer to replace it. Mention your goal is to make sure the customer leaves happy as an unhappy customer will never return.

11. Why should I hire you?

  • Have a second read of the job description and find the skills and experience required for the position.
  • Next, match the skills required for the job to your skill set.
  • Finally, reassure the interviewer you have the right skills.

12. How do you feel about standing on your feet for long periods?

  • Most restaurant jobs require you to work on your feet for long periods. If possible, let the interviewer know you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

13. What motivates you?

Employers ask this question because they want to see your resiliency, and determination in how you’ll handle challenges and setbacks.  

Do Say!

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things.
  • Coming up with creative ideas to improve something, or make something new.
  • Working well as part of a team.
  • Finding a way to solve a problem, or overcome a challenge.

Don’t Say!

  • Money is your motivator. The only exception is if you are in sales
  • Employee Discounts.

14. How was your attendance in your last job?

  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.

Questions to ask at the end of the Harveys Interview

15. Questions to ask at a Harvey’s Interview? 

  • What do you like best about working here?
  • How would you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How would you measure my success and what could I do to succeed in your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

Harvey’s Interview Tips

  • Arrive 10 minutes early
  • Turn off your smartphone.
  • Learn as much as you can about the company.
  • Don’t speak too fast as you will sound nervous.
  • Don’t speak too slowly as you will sound boring.
  • Make eye contact during the entire interview.

See Also

*Please note we cannot guarantee specific questions asked during the interview. Also, note that we are not affiliated with the company mentioned in this post.