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InterContinental Hotels Interview

Interviews

InterContinental Hotels Interview Questions
InterContinental Hotels Interview Questions

Congratulations on getting an InterContinental Hotels Interview.

InterContinental Hotels is a large chain of hotels with headquarters located in Buckinghamshire, England. Below you will find frequently asked InterContinental Hotels Interview Questions and Answers.

InterContinental Hotels Interview Questions

1) What can you tell us about Intercontinental Hotels?

About Intercontinental Hotels

  • The parent company is Intercontinental Hotels Group (IHG) which also owns notable hotels such as Crowne Plaza, Holiday Inn, and Staybridge Suites.
  • The hotel began in 1946 in Brazil for Pan American World Airways for its crew and passengers.
  • There are five-star hotels and resorts in 60 countries.
  • The hotels and resorts have been named Mexico & Central America’s Leading Hotel brand by The World Travel Awards in 2014.
  • InterContinental Ambassador is a loyalty program that delivers exclusively at InterContinental Hotels & Resorts properties worldwide.

2) What qualities do you have that will help you succeed in the hotel industry?

  • Say you work well under pressure
  • State you are outgoing and a good communicator which will make the guests feel welcomed.
  • Say you pay great attention to detail.
  • Mention you are technical, a quick learner, and feel confident that you can learn any computer system.
  • State you are a team player and will work well with other co-workers.

3) How would you handle an upset customer?

Try these steps to deal with an upset customer

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, it is important not to take it personally. If you get upset you will take it on future customers.

4) What are your salary expectations?

  • Remember to do your research on salaries before your interview.
  • You can always flip the question and ask what is the salary range and then ask for the high end of the range.

5) Tell us about a time you went above and beyond for a customer?

  • Customers love when you go above and beyond for them which will, in turn, generate more business. Try and think of a time you went above and beyond for a customer. For example, when I was a server at a restaurant we did not have a particular dessert in the restaurant. Luckily the dessert next door had it and I was able to get it for them.

6) How would you define great hospitality?

  • The rooms are in immaculate condition
  • The guest is greeted in a friendly manner.
  • Special requests are performed within reason.

7) What is your greatest weakness?

  • You should not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family).  Think of a weakness that is not required for the job and state that as your weakness.

8) Why do you want to work for us?

  • Now is your chance to flatter them. Read positive reviews on Yelp and mention the positive reviews to the interviewer, and because of those reviews, you would be proud to work for them.

9) Questions to ask in the interview?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

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