Cashier Interview Questions

If you are looking for Cashier Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense. 

However, with a small amount of preparation, you can ace the interview. 

Here you will find frequently asked Cashier Interview Questions and Answers.

Cashier Interview Questions and Answers

1. Can you tell us about your previous work experience?

• What they want to hear is how your previous work experience relates to the position of cashier.  If you have experience working in sales, retail, or as a cashier now is the time to mention it.

2. Why do you want to be a cashier?

Possible answers are

• State you feel you have strong communication skills which will help when working and assisting customers.
• Say you would like a job that keeps you active.
• If you are interviewing at a discount retailer say you would be proud to represent a company that offers exceptional value for its customers.

3. Why should we hire you as a cashier?

For this question, you need to reread the job description, find the key skills and experience they are looking for, and convince the interviewer you have the skills and experience required for the job. Let’s look at a sample job description and highlight the skills and experience required for the position of cashier.

So when asked why should we hire you as a cashier state:

Customer Service Interview Questions

4. How would you deal with a difficult customer?

1. Listen and let the customer vent.
2. Show the customer you care.
3. Don’t blame the customer or the company.
4. Try to solve the problem or find someone who can.
5. Don’t make promises you can’t keep.
6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

5. Tell us about a time you went above and beyond for a customer.

• Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
• Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

6. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

Additional Interview Questions

7. How was your attendance at your last job?

• Be honest when answering this question as the interviewer may check references.
• Emphasize that you understand the importance of starting your shift on time.

8. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

9. How do you feel about standing on your feet for long periods?

• Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

10. If a customer gave you $50.00 and the item cost $29.56 how much change would you give?

• To make change, all you have to do is take the price of the product and count up to the amount the customer gave you.
• The answer is $20.44.

Questions to ask at the end of the interview

11. Do you have any questions for us?

• What type of advancement can top-performing cashiers receive?
• What type of training do cashiers receive?
• Can you tell me what makes someone excel in this role?
• What do you like best about being a cashier?

Cashier Interview Outfit

• Your best bet is to dress business casual. If you insist on dressing casually avoid wearing sportswear, shorts, and flip-flops.

How do I prepare for a cashier interview?

• Review potential interview questions and think about how you will answer them from your personal experience. 
• Learn as much as possible about the company and ask why you want to work there.  Why would you rather work here than with its competitors?
• Think about where you see yourself in the future.  For example, if you are interviewing for a position in retail can you see yourself in retail management? Companies will want to hire people who are a good fit for the industry and will last in the position for more than a few months.  
• Make sure you know where you are going and how long it takes to get there. Go online and work out the easiest way to get there, then add extra time so you are on time. The last thing you want is to arrive late.

What are the skills of a cashier?

• Cashiers need excellent communication skills as they are dealing with customers all day.  Often cashiers are dealing with difficult or upset customers so their communication skills are key.
• Cashiers need to be quick learners as they need to be able to learn the point-of-sale system quickly.
• With so many transactions passing a cashier’s vision in addition to coupons and returns to process, it is easy to make mistakes so it is important to pay excellent attention to detail. 
• Teamwork is a great skill as you want to be able to help other team members.
• Finally, cashiers are asked to promote products such as credit cards, which means sales is a great skill to have. 

See Also

• Cashier Interview Questions Walmart
• Cashier Interview Questions Target