Congratulations on getting a Krispy Kreme Interview.
We can all agree interviews are stressful and competition is fierce.
However, with a little bit of preparation, you can ace the interview.
Here you will find how to answer the most frequently asked Krispy Kreme Interview Questions.
Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.
Krispy Kreme Interview Questions and Answers
1. Can you tell us about yourself?
- It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.
2. Why do you want to work at Krispy Kreme?
- Mention you love the product and how it is so much better than other competitors such as Dunkin’ Donuts.
- If you are going to college say you think working at Krispy Kreme is a great way to pay for school and get real-world experience in the business.
3. What work experience do you have?
- Bakery or any type of customer service experience will help you land the job.
- If it is your first time entering the job market tell them you have been focusing on school and now you are eager to prove yourself in the workforce.
4. Where do you see yourself in five years?
- If you state you would like a career in restaurant management or any restaurant-related job you will sound like a good fit for Krispy Kreme.
- It’s okay to state a goal that is not related to the restaurant industry. However, make sure the interviewer understands you plan on staying for more than a couple of months. For example, I plan on getting a 2-year degree in Computer Science and I feel working at Krispy Kreme will be a great way to pay for college.
5. What hours can you work?
- The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
- Let the interviewer know if you can work on weekends and holidays.
Company Information
6. What can you tell us about Krispy Kreme?
About Krispy Kreme
- Krispy Kreme is a restaurant that offers doughnuts and coffee.
- Krispy Kreme is owned by JAB Holding Company.
- The mission statement of Krispy Kreme is to touch and enhance lives through the joy that is Krispy Kreme.
- The Krispy Kreme’s vision is to be the worldwide leader in sharing delicious tastes and creating joyful memories.
- Video The Untold Truth of Krispy Kreme by Mashable
Customer Service Interview Questions
7. How would you deal with a difficult customer?
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
- Finally, one must not take it personally. If you get upset, you will take it out on future customers.
8. How would you define excellent customer service?
- The customer is not waiting long for their order.
- Customers receive friendly service.
- The restaurant is clean both inside and outside.
- The product is made to order.
9. Can you tell us about a time you went above and beyond for a customer?
- Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.
- Here’s another example: I worked at a fast-food chain in my last job. There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.
Previous Work Experience Questions
10. Why is there a gap in your resume?
- The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.
11. Why did you leave your last job?
Let’s first discuss what not to say!
- Do not say anything negative about your previous employer
- Do not say for money.
- The commute was too long.
Example
“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”
12. How was your attendance at your last job?
- Be honest when answering this question as the interviewer may check references.
- Emphasize that you understand the importance of starting your shift on time.
13. What do you like most about your current or last job?
- Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
- The best answer is to say that you enjoyed everything about your last job; however, you feel that you have learned all you could in that role and are now looking for new challenges.
Additional Interview Questions
14. What is your greatest strength?
This question is an invitation to explain why you are the best-qualified candidate for this job!
The answer should be broken down into three parts
- The Strength – state the strength
- Proof of the strength – an example of how you have used this strength.
- The strength’s relevance to THIS job.
15. What is your greatest weakness?
Don’t Say
- You don’t have a weakness
- You can’t think of a weakness
- Something unrelated to the job
- Do not state a weakness that is critical for the job
Do Say
- Something related to the job
- Steps to improve your weakness
Example
My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.
16. How do you feel about standing for long periods?
- Most restaurant jobs will require you to work on your feet for long periods. If possible, let the interviewer know that you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.
17. What motivates you?
Possible answers are:
Do Say
- Meeting deadlines, targets, or goals
- Mentoring and coaching others
- Learning new things
- Coming up with creative ideas to improve something, or make something new
- Working well as part of a team
- Finding a way to solve a problem, or overcome a challenge
Don’t Say
- Money
- Employee Discounts
18. How do you feel about taking a drug test?
- Note that Krispy Kreme reserves the right to drug test their applicants (they state this in their job description).
Questions to ask at the end of the interview
19. Do you have any questions for us?
- What do you like best about working here?
- How do you describe your ideal candidate for this position?
- What about this position is the most important?
- How do you measure my success, and what could I do to meet your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
What to wear at a Krispy Kreme Interview
Entry-Level Position
- Dress business casually if you are interviewing for an entry-level position. Do not wear shorts and avoid wearing jeans.
Management Position
- Dress formally or business casual if you are interviewing for a management position. Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.
Colors
- Blue tells employers that you’re credible and trustworthy.
- Black shows leadership and is great if you’re going for a senior position.
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Red sends a message that you are assertive and will work well in a field like sales.
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People consider wearing orange to a job interview unprofessional, linking it to being the worst color choice.
Tip
- More than likely you will be serving food so you want to look like someone who can serve food. If you have long hair wear it back, don’t wear much makeup, and dress formally.
Krispy Kreme Group Interview
- If you have a group interview similar questions will be asked as stated above. Your goal is to stand out from the crowd but remember to be yourself.