Lowe's Interview Questions [+Best Answers]

If you are looking for Lowe’s Interview Questions you have come to the right place.

We can all agree interviews are stressful and competition is intense.

However, with a small bit of preparation, you can ace Lowe’s job interview.

Here we will discuss how to successfully answer Lowe’s Interview Questions.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Lowe’s Interview Questions and Answers

1. Can you tell me about yourself?

It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Lowe’s?

Say you enjoy doing home improvement projects and you think you can learn a lot at Lowe’s.
Say you enjoy working with people and you think you will get to do that at Lowe’s.

3. Tell us about your work history?

If you have any work experience in the home improvement industry mention it but be sure to highlight any cashier and/or customer service experience you have.

4. What is your greatest strength?

Tell them your people skills are your greatest strength as odd are you will be working with customers.

5. What is your greatest weakness?

It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Lowe’s Company Information

6. What can you tell us about Lowe’s?

Lowe’s is an American retailer specializing in home improvement products.
The first Lowe’s store (then called North Wilkesboro Hardware) was opened in North Wilkesboro, North Carolina, in 1921 by Lucius Smith Lowe.
Lowe’s entered Canada in 2007 but will be rebranded as Rona in 2023.
The home improvement retailer opened in Mexico but closed all of its stores in 2019.
The headquarters are in Mooresville North Carolina.

Lowe’s Serves Two Types of Customers

(Pro) customers	Retail customers
Pro customers shop at Lowe’s to support their business activities and represent approximately 20–25% of total sales. Pro Customers consist of two groups Maintenance, Repair, and Operations (operations and maintenance functions of businesses) Construction Trades (e.g., electrician, plumber, etc.)	Retail customers include individual homeowners and renters who complete a wide array of projects and vary along the spectrum of do-it-yourself (DIY) and do-it-for-me (DIFM)

7. Who are Lowe’s Competitors?

Lowe’s Competitors are The Home Depot, Walmart, Menards, Target, and Costco.

Customer Service Interview Questions

8. How would you deal with an upset customer?

I would find out what is wrong with the customer. If they could not find an item then I would locate it for them.
If they were unhappy with a product I would see if they could return it by referencing Lowe’s Return policy.

9. How would you define excellent customer service?

The staff is friendly and always willing to help the customer find what he or she needs.
Customers are not waiting in line for long periods at checkout.
The store display is well-kept and presented with adequate inventory.

10. Why do you believe customer service is so important?

Great customer service can

Increase customer loyalty.
Grow the amount of money each customer spends per visit.
Increase how often a customer buys from you.
Generate positive word-of-mouth about your business.

Additional Interview Questions

11. Where do you see yourself in 5 years?

If you are going to college mention what you expect to be doing after you finish university.
If you want to stay in the home improvement business state you would like to get into a career in construction or possibly a management position in the home improvement business.

12. What hours can you work?

The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
Let the interviewer know if you can work on weekends and holidays.

13. Why should we hire you?

Have a second read of the job description and find the skills and experience required for the position.
Next, match the skills required for the job to your skill set.
Finally, reassure the interviewer you have the right skills.

14. What motivates you?

Possible answers are:

Do Say

Meeting deadlines, targets, or goals
Mentoring and coaching others
Learning new things
Coming up with creative ideas to improve something, or make something new
Working well as part of a team
Finding a way to solve a problem, or overcome a challenge

Don’t Say

Money
Employee Discounts

15. What are your salary expectations?

This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
Ask about the salary range if you don’t know what to say. You can then counter with the high end of the range.
Note most entry-level jobs will pay minimum wage.

16. Why is there a gap in your resume?

The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

17. Why did you leave your last job?

Let’s first discuss what not to say!

Do not say anything negative about your previous employer
Do not say for money.
The commute was too long.

Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

18. How do you feel about standing on your feet all day?

Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

Questions to ask at the end of the Interview

19. Questions to ask on a Lowe’s Interview?

What do you like best about working here?
How do you describe your ideal candidate for this position?
What about this position is the most important?
How do you measure my success, and what could I do to meet your expectations?
Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
What opportunities will I have to learn and grow?

Top Merchandising Service Associate Lowe’s Interview Questions

Why do you what to be an MSA?
Why should we hire you as an MSA?
How would you deal with an upset customer?
How would you help a customer find an item they could not find themselves?
How do you feel about standing on your feet for long periods?

How should I dress for a Lowes interview?

Entry-Level Position

Dress business casually if you are interviewing for an entry-level position. Do not wear shorts and avoid wearing jeans.

Management Position

Dress formally or business casual if you are interviewing for a management position. Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.

Colors

Blue tells employers that you’re credible and trustworthy.
Black shows leadership and is great if you’re going for a senior position.
Red sends a message that you are assertive and will work well in a field like sales.
People consider wearing orange to a job interview unprofessional, linking it to being the worst color choice.

How do I prepare for a Lowe’s Interview?

Learn as much as you can about the company and ask yourself why you want to work there. Why would you rather work at Lowe’s than any other home improvement retailer?
Review potential interview questions and think about how you will answer them from your own experience.
Think about where you see yourself in the future. Lowe’s will prefer to hire people whose career goals align with the retail industry. Perhaps you want to get into retail management. Note if you want to work at Lowe’s to pay for your education that is fine but make sure you demonstrate that you are committed to working there for more than a few months.
Make sure you know where you are going and how long it takes to Lowe’s. Go online and work out the easiest way to get there, then be sure to add on extra time so you are on time. The last thing you want is to arrive late.

Lowe’s Interview Questions