RBC Interview Questions
RBC Interview Questions

If you are looking for RBC Interview Questions then you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation you can ace the Royal Bank Interview.

Here we will discuss how to successfully answer RBC Interview Questions.

Note these are practice questions, and we are not affiliated with the mentioned company or able to guarantee specific questions.

RBC Interview Questions and Answers

1. Tell us about yourself?

  • It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience will put you ahead of the competition.

2. Why work for RBC bank?

  • State your think there is a huge learning potential to further your banking, finance and insurance knowledge at Royal Bank.
  • Say why you think RBC
  • Mention you love the service you receive at Royal Bank and because of this, you would be proud to represent them.

3. What is your greatest strength?

The best way to respond to this question is to describe the skills and experience that you have which directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.

4. What is your greatest weakness?

  • You should not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family).  State a weakness that is required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.

Company Information

5. What can you tell us about the RBC?

  • Royal Bank of Canada is one of Canada’s largest banks as measured by assets and market capitalization.
  • The bank’s subsidiaries include City National Bank, RBC Bank, and Royal Bank of Trinidad and Tobago.
  • RBC had 17 million clients worldwide.
  • RBC offers Canadian Banking, wealth management, insurance, international banking, and investment services.

DID YOU KNOW…

Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC.

6. Who are our competitors?

  • RBC’s competitors include BMO, Scotiabank, TD Bank, National Bank, and CIBC.

Customer Service Interview Questions

7. How would you deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

8. How would you define excellent customer service?

  • The staff is friendly and is able to answer the customer’s questions in a timely manner.
  • The staff is knowledgeable about RBC products and able to inform the customer about services that could help them with their banking needs.

9. Why do you believe customer service is so important?

Great customer service can

  • Increase customer loyalty
  • Grow the amount of money each customer spends per visit
  • Increase how often a customer buys from you
  • Generate positive word-of-mouth about your business

10. Tell us about a time you went above and beyond for a customer?

  • Look back at your previous work experience and find a time you went above and beyond for a customer.

Additional Interview Questions

8. Where do you see yourself in five years?

No Royal Bank Interview Questions preparation list would be complete without this question.  This is asked to see if you have goals but, more importantly, are you the right fit at the Royal Bank.

  • If going to college or university state what you would like to be doing after you finish.
  • Have a look at other RBC jobs and find a career you can see yourself doing in 5 years.  This will show you are willing to work at Royal Bank for the long term.

9. Why should I hire you?

  • Have a second read of the job description and find the skills and experience required for the position.
  • Next, match the skills required for the job to your skillset.
  • Finally, reassure the interviewer you have the right skills.
  • What motivates you?

Possible Answers are

Don’t Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Do Say

  • Money 
  • Employee Discounts

Questions to ask at the End of the Interview

10. Do you have any questions for us?

  • What do you like best about working here?
  • How would you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How would you measure my success and what could I do to succeed in your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

RBC Group Interview Questions

Many CSRs go through a group interview and report a lot of role-based scenarios.  Scenarios such as

  • Introduce the person beside you?
  • Sell this item to me?

See Also

Please note we cannot guarantee the questions asked during the interview as we are not affiliated with the company mentioned in this post. These practice questions are designed to increase confidence. Worknearyou.ca takes no responsibility for the success or failure of your interview.