Congratulations on getting a Scotiabank Customer Representative Interview.
We all know interviews are stressful and competition is intense.
However, with a small bit of preparation, you can ace the CSR Interview!
Here we will discuss how to successfully answer Scotiabank Customer Representative Interview Questions.
Scotiabank Customer Representative Interview Questions
Can you tell us about your previous work experience?
- If you have worked at a bank in the past, now is the time to tell them.
- Talk about any customer service experience you have (even if it is outside the banking sector).
- Discuss any sales experience you have.
Why should we hire you?
Review the job description and find key skills they are looking for, then match those skills to skills of your own. Here is what I found from the job description:
- Proven customer service skills through work or community involvement (skill required: customer service)
- Willing to assist in a professional, friendly, and efficient manner (skill required: works well under pressure)
- Excellent communication (skill required: communication)
- Sales experience is an asset but not required (skill required: sales)
A possible answer to why should I hire you is
- Say you have excellent customer service skills, and will always make the customer feel welcome.
- Mention you work well under pressure, and you will be able to get tasks completed promptly.
- State you have excellent communication skills to help serve the customer better.
- Finally, state you have sales experience which will allow you to promote products at Scotiabank.
Why do you want to work as a teller?
- Say you enjoy meeting new people.
- Mention you feel there is plenty of opportunities to grow your career at a well-established bank like Scotia.
- State you enjoy the banking industry and would like to learn more.
How would you deal with an upset customer?
- I would give the customer my full attention, and make sure he/she feels well listened to.
- I would do my best to resolve the complaint and if I could not fix the situation, I would talk to my manager and see what he/she can do.
- Finally, I would note the complaint and tell other coworkers, so we can continuously improve the customer’s banking experience.
What hours can you work?
- Be open to working evenings and weekends as the job description does require you to work a flexible schedule.
Questions to ask at a Scotiabank Customer Representative Interview?
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- What about this position is the most important?
- How would you measure my success, and what could I do to succeed in your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Interview Tips
- Studies reveal that in general the people who get hired are those who mix speaking and listening fifty-fifty in the interview. SO DON’T RAMBLE!
- Studies have also revealed that when it is your turn to speak or answer a question you should not plan on speaking for more than two minutes.
See Also
- Scotiabank Interview Questions
- Interview Clothes for Her – Sponsored
- Interview Clothes for Him – Sponsored