If you are looking for Walgreens Customer Service Associate Interview Questions you have come to the right place.
Walgreens is the second-largest drugstore chain in the United States behind CVS Health.
It specializes in filling prescriptions, health and wellness products, health information, and photo services.
Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.
Walgreens Customer Service Associate Interview Questions and Answers
1. Can you tell us about your previous work history?
- Related experience includes working with customers, using a point-of-sale system, or stocking shelves.
- If this is your first job tell them you have been focusing on school and now you are anxious to prove yourself in the workforce.
2. Why should I hire you?
- Say you have excellent communication skills and will work well with the customer.
- You are a quick learner and will not have any issues learning the point-of-sale system.
- Say you work well under pressure.
3. How will you respond if a customer can not find a particular item in the store?
- State you will find it for them and not just point them in a general direction.
4. What caused you to miss a shift in your last job?
- Everyone misses work sometimes. Be sure to say you always found someone to cover your shift.
5. Do you have a criminal record?
- You need to tell the truth.
6. What will you do if you see a coworker taking money from the cash register?
- State that you will tell your manager.
7. How did you hear about the position?
- If you know anyone who works at Walgreens, mention their name assuming they will give you a good reference.
8. What hours can you work?
- The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
- Let the interviewer know if you can work on weekends and holidays.
9. How do you feel about standing on your feet for long periods?
- Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.
10. What are your salary requirements?
- Research online for salary ranges.
- You can always flip the question and ask what is the salary range.
11. If you can be one animal what will it be?
Possible Answers are
- Dogs show loyalty.
- Ants are hard workers and team players.
- Dolphins are smart.
- Elephants are strong.
- Gorilla is gentle but powerful, a good parent, and a good leader.
12. Questions to ask on a Walgreens Customer Service Associate Interview?
- What type of advancement can top-performing customer service associates receive?
- Can you describe the characteristics of great customer service associates?
- What type of training will I receive?
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