Zaxby’s Interview Questions

If you are looking for Zaxby’s Interview Questions you have come to the right place.

We can all agree interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview.

Here we will discuss how to answer Zaxby’s job interview questions successfully.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Zaxby’s Interview Questions and Answers

1. Can you tell us about yourself?

• It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Zaxby’s?

• Say you like the product and the service you get and because of this, you would be proud to work at Zaxby’s (be specific about a product that you enjoy like Zax Sause as it will show the interviewer you truly love their product).
• Say you would like to work in a fast-paced environment.

3. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

1. The Strength – state the strength
2. Proof of the strength – an example of how you have used this strength.
3. The strength’s relevance to THIS job.

4. What is your greatest weakness?

• It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
• When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Zaxby’s Company Information

5. What can you tell us about Zaxby’s

• Zaxby’s is a chain of restaurants offering chicken wings, chicken fingers, sandwiches, and salads.
• In addition to being known for its chicken, Zaxby’s is known for its sauce called Zax Sauce.
• Zach McLeroy and Tony Townley founded Zaxby’s in 1990 in Statesboro, GA.

6. What is Zaxby’s Mission Statement?

• Zaxby’s Mission statement is, “Consistently create encore experiences that enrich lives, one person at a time”.

Customer Service Interview Questions

7. How would you deal with an upset customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.
• Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

8. How would you define excellent customer service?

• The customer is not waiting long for their order.
• Customers receive friendly service.
• The restaurant is clean both inside and outside.
• The product is made to order.

9. Can you tell us about a time you went above and beyond for a customer?

• Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
• Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Interview Questions

10. Where do you see yourself in five years?

• If going to college or university, state what you would like to be doing after you finish.
• If you don’t know what to say, just mention you would like to get a career in restaurant management, or browse jobs on popular employment websites and find something you would love to do in five years.

11. Why should Zaxby’s hire you?

• Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.

12. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

13. How do you feel about working at our drive-thru?

• Your best response is to state you have no issues working the drive-thru.

14. How do you feel about standing for long periods?

• Most restaurant jobs require you to work on your feet for long periods. If possible, let the interviewer know you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

Do you have any questions for us?

15. Questions to ask in a Zaxby’s Interview?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Zaxby’s Drug Test

• The restaurant does not require a drug test.

Zaxby’s Interview Tips

• Arrive 10 minutes early
• Turn off your smartphone.
• Learn as much as you can about the company.
• Don’t speak too fast as you will sound nervous.
• Don’t speak too slowly as you will sound boring.
• Make eye contact during the entire interview.

Zaxby’s Second Interview

The second interview is an opportunity for the interviewer to find out more about you or to have someone more senior interview the final list of candidates.

Many suggest the second interview is about past performance. Such as

• Can you name your greatest accomplishment in your last job?
• Can you tell us about how you increased sales and/or productivity?

Remember to use the names of all the people you met last time. Make sure you recognize them and greet them.

What to wear to a Zaxby’s Interview?

• Zaxby’s employee dress code is not explicitly stated on the website; however, the staff typically follows a business casual dress code. Aim to dress one step better than the interviewer. Given the nature of the work involving food service, it’s advisable to present yourself as someone capable of handling food by tying back long hair and limiting jewelry.

See Also

• 101 Great Answers to the Toughest Interview Questions (affiliate)
• The Interview Checklist
• General Interview Q&A
• The Behavioral Interview
• Interview Tips
• Search for Jobs