Getting ready for an Air Canada interview? Air Canada is Canada’s largest airline and is known for safety, professionalism, and customer service. Because of this, interview questions often focus on how you work with others, handle passengers, and stay calm in fast-paced or stressful situations.
In this guide, you’ll find common Air Canada interview questions, why they ask them, and sample answers to help you prepare. Whether you’re applying for a flight attendant, customer service agent, ramp agent, or office role, this page will help you understand what Air Canada looks for in candidates—and how to make a strong impression.
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Air Canada Interview Questions and Answers
1. Tell us about yourself.
- You can talk about your hobbies and interests, but keep it brief; they want to hear how your past and present work experience relates to the position you are interviewing for.
2. What can you tell us about Air Canada?
About Air Canada
- Air Canada is Canada’s largest airline.
- Air Canada’s corporate headquarters are in Montreal.
- The airline is among the world’s 20 largest airlines and employs approximately 30,000 people.
- Air Canada’s loyalty program is called Aeroplan.
- Their low-cost carrier is Air Canada Rouge.
- Through Star Alliance, customers can reach more than 1300 airports worldwide.
- Air Canada is considered one of Montreal’s Top Employers in 2024.
DID YOU KNOW…
Air Canada is committed to climate action and has endorsed the aviation industry’s collective goals:
- A cap on net aviation CO2 emissions from 2020 (carbon-neutral growth)
- A reduction in net aviation CO2 emissions of 50% by 2050, relative to 2005 levels
Source (*)
3. Who is the CEO of Air Canada?
- As of 2023, the CEO is Michael Rousseau.
4. Why do you want to work for Air Canada?
- State that you love aviation and working with people and think a career at Air Canada will allow you to do both.
- Mention that you would be proud to work for AC because of what the Air Canada Foundation does. The foundation is designed for customers to donate their Aero Plan points to children and youth in need. Those points provide free transportation services to and from hospitals.
5. What is your greatest strength?
- The best way to respond to this question is to describe your skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.
Remember Your Job Interview Questions?
Whether it was recent or a while ago, your experience can help others.
6. What is your greatest weakness?
- You should not deny you have a weakness or state your strengths as a weakness (e.g., “I am a perfectionist,” “I work too hard and neglect my friends and family). Instead, state a weakness that is required for the role but not a dealbreaker if you don’t have it.
- When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking, and I have enrolled in a public speaking class to overcome that fear.
7. How would you deal with an upset customer?
Say you would deal with an upset customer in these steps.
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
- Finally, it is essential not to take it personally. If you get upset, you will take it on future customers.
8. How do you define excellent customer service?
- Bags are delivered on time when the customer arrives.
- Flight attendants are friendly during check-in and in the air.
- There is a knowledgeable staff at the self-service kiosks.
- Assist parents with toddlers and give extra care to the elderly.
9. Where do you see yourself in five years?
- There are numerous opportunities available at Air Canada. Why not visit its website and find a career that you can envision yourself in five years? This way, it will sound like you have ambition, and they won’t waste time training you.
10. Why did you leave your last job?
Let’s first discuss what not to say!
- Do not say anything negative about your previous employer
- Do not say for money.
- The commute was too long.
Example
“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”
11. Why should I hire you?
- Reread the job description and find the skills and experience required for the position.
- Next, match the skills required for the job to your skill set.
- Finally, reassure the interviewer you have the right skills.
12. Why is there a gap in your resume
Employers ask this to understand your work history and make sure the gap wasn’t due to anything that would affect your reliability or performance. They’re not necessarily judging the gap itself; they just want to know what you were doing during that time and if you’re ready to return to work. They also use this question to check honesty, attitude, and how you explain your situation under pressure.
Sample Answer
“I took some time away from work to focus on personal priorities and reset. During that time, I stayed productive by working on personal development and staying organized with my goals. I’m now fully ready and motivated to return to work and commit to a consistent schedule. I’m looking forward to contributing, learning, and being reliable in a team environment.”
13. What motivates you?
Interviewers ask this to understand what pushes you to do your best at work. They want to see if you stay positive, work hard, and enjoy helping customers and teammates.
Sample Answer
“I’m motivated by learning new skills and doing a good job. I also enjoy working with people and helping customers have a positive experience. Knowing that I’m contributing to a team and improving each day keeps me focused and motivated.”
14. Who are Air Canada’s competitors?
- Air Canada’s competitors include WestJet, American Airlines, United Airlines, and Delta Air Lines.
15. Questions to ask in an Air Canada Interview?
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- What about this position is the most important?
- How would you measure my success, and what could I do to exceed your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Air Canada Interview Questions for Flight Attendants
Why should we consider you for a flight attendant position?
- Demonstrate your excellent communication skills, enabling you to work effectively with customers and other crew members.
- Say you possess strong multitasking skills that enable you to handle various situations while maintaining continuous contact with the public.
- Mention that you have excellent attention to detail, which will allow you to ensure the safety and comfort of our customers.
- State that you are a self-starter and a team player, allowing you to work well independently or in a team.
- Say you have strong leadership skills that will allow you to respond to various emergency and non-emergency situations.
- Finally, note any first aid experience or second language you speak.
Why do you want to be a flight attendant?
Possible Answers are
- Mention that you believe you possess strong communication skills, which will enable you to work effectively with customers.
- If possible, state how your related work experience can benefit you as a flight attendant.
- State that you want a job that keeps you active.
- Let the interviewer know if you are passionate about travel
Do you mind working irregular hours and on holidays?
- We all know this is not a Monday-to-Friday job, so tell them you are fine working the hours that Air Canada assigns you.
What languages do you speak?
- Speaking a second language is a massive benefit, as Air Canada has an extensive domestic and international route network.
How have you gone above and beyond for a customer?
- Make a list of jobs you have done in the past, and try to think of how you went above and beyond for a customer. For example, suppose you worked at a restaurant and they did not have a particular item on the menu, so you went to the restaurant next door and got it for them.
Can you recall a situation at work where you wish you had handled things differently?
- Try to think of a situation that does not show a personal weakness. For example, suppose you spent time on your lunch hour with your colleagues. One of them was very negative and made others negative too. This resulted in many of them changing jobs. You could say you felt you could have tried to spin the situation around. You could have brought positive aspects of the job to your colleagues at lunch.
