Getting ready for an Arby’s interview? Arby’s is a fast-paced restaurant that values friendly service, teamwork, and consistency. Interviewers want to see how well you handle customers, follow instructions, and keep up during busy meal times.
Below, you’ll find popular Arby’s interview questions along with sample answers to help you prepare. Whether you’re applying for a team member, cashier, cook, or shift supervisor role, this page will help you understand what hiring managers look for and how to make a strong impression.
Common Questions Asked During Arby’s Interviews
1. Tell me about yourself.
2. Why do you want to work for Arby’s?
Interviewers ask this question to see if you are genuinely interested in the company and not just applying anywhere. They also want to know if you understand Arby’s brand, like fast service, quality food, and friendly customer service. This question helps them decide if you will be reliable and stay with the job longer, and if you are someone who values teamwork and helping customers.
Sample answer:
“I want to work at Arby’s because I like the focus on quality food and fast, friendly service. I enjoy working with people and being part of a team, and I think this job would help me build strong customer service skills. I’m also looking for a place where I can stay and grow, and Arby’s seems like a good fit for that.”
3. What is your greatest weakness?
Employers ask this question to see if you are self-aware, honest, and willing to improve yourself.
Sample answer
“One weakness I have is that I can be a little nervous when starting something new. I like to do a good job, so I sometimes put pressure on myself at first. However, once I learn the job and get comfortable, I become more confident and work well with others. I also try to ask questions and learn from feedback so I can improve.”
4. What is your greatest strength?
This question is an invitation to explain why you are the best-qualified candidate for this job!
The answer should be broken down into three parts
- The Strength – state the strength
- Proof of the strength – an example of how you have used this strength.
- The strength’s relevance to THIS job.
5. What hours can you work?
They ask this to understand your availability and see if it fits the needs of the workplace. Employers want people who are reliable and can work a flexible schedule when needed.
Sample Answer
“I have a flexible schedule and am available to work evenings, weekends, and holidays if required. I understand that some shifts can be busier than others, and I’m willing to be flexible to support the team when needed.”
6. How do you feel about standing for long periods?
- Most restaurant jobs require you to work on your feet for long periods. If possible, let the interviewer know you are okay with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.
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Company Information
7. What can you tell us about Arby’s?
Interviewers ask this question to identify applicants randomly applying to jobs and hoping to get an interview.
About Arby’s
- Arby’s is well known for its slow-roasted and freshly sliced roast beef sandwiches, turkey roasters, and famous Market Fresh sandwiches, wraps, and salads.
- Forrest and Leroy Raffel founded Arby’s in Boardman, Ohio, in 1964.
- The first franchise restaurant opened in Akron, Ohio, in 1965.
- The restaurant also offers a kid’s menu and a dessert menu.
- As of Dec 2022, Arby’s has over 3,500 restaurants.
- In 2001, Arby’s debuted its Market Fresh Sandwiches.
- In 2008, Arby’s and Wendy’s merged, and the company called itself Wendy’s/Arby’s Group, Inc. However, Arby’s split from Wendy’s in 2011.
- Finally, the Arby’s Foundation helps kids achieve their dreams by supporting childhood hunger, youth leadership, and career readiness initiatives.
Customer Service Interview Questions
8. How would you deal with a demanding customer?
Interviewers ask this to see if you can stay calm under pressure and handle real customer service situations without making things worse. They want to know if you can listen, show respect, and solve problems while keeping a positive attitude.
Sample answer
“If I had an upset customer, I would stay calm and listen carefully to what they’re saying without interrupting them. I would acknowledge their concern so they feel heard, and I would apologize if something went wrong, even if it wasn’t directly my fault. Then I would focus on finding a solution that fits the situation, like fixing the order, offering an alternative, or getting a manager if needed. My goal would be to resolve the issue quickly while staying polite and making sure the customer leaves feeling respected.”
9. How would you define excellent customer service at Arby’s?
- The drive-through is quick and efficient.
- The restaurant is clean both inside and out.
- The customer’s order is made exactly the way they requested it.
- The staff is friendly and well-trained.
10. Why do you believe customer service is so important?
Customer service matters because it shapes how customers feel about the business. Good service makes people want to return, and poor service pushes them away. It also helps fix problems quickly, so customers stay satisfied.
Sample Answer
“Customer service is important because it creates a good experience for people. When customers feel respected and helped, they come back and speak well of the business. I always try to stay friendly, patient, and helpful so customers leave with a positive impression.”
Previous Work Experience
11. Tell us about your previous work history.
- Mention any experience working with customers in a kitchen, cleaning, or on a point-of-sale (cash register) system. Remember, having related work experience will put you ahead of the competition.
- Don’t worry if you lack experience; Arby’s hires many first-time employees. Tell the interviewer you have focused on school and are ready to prove yourself in the workforce.
12. How was your attendance in your last job?
This question helps employers see if you are dependable and responsible. They want workers who show up on time, follow their schedule, and can be counted on.
Sample Answer
“My attendance at my last job was very good. I made sure to arrive on time, follow my schedule, and give notice if there were any issues. I understand how important reliability is, especially when working as part of a team.”
13. Why did you leave your last job?
Let’s first discuss what not to say!
- Do not say anything negative about your previous employer
- Do not say for money.
- The commute was too long.
Example
“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”
Additional Interview Questions
14. Why should I hire you?
You must reassure the interviewer that you have the right skills and experience to work at Arby’s. Tell the interviewer you have the skills and experience mentioned below if possible.
Skills
- A fast learner
- Strong Communication Skills
- Hard worker
- Works well under pressure
Experience
- Restaurant Experience
- Customer Service Experience
15. Tell us about when you went above and beyond for a customer.
- Customers love it when you go above and beyond for them, which generates more business. Try to think of a time you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a particular dessert. Luckily, the dessert next door had it, and I could get it for them.
16. What motivates you?
Interviewers ask this to understand what pushes you to do your best at work. They want to see if you stay positive, work hard, and enjoy helping customers and teammates.
Sample Answer
“I’m motivated by learning new skills and doing a good job. I also enjoy working with people and helping customers have a positive experience. Knowing that I’m contributing to a team and improving each day keeps me focused and motivated.”
17. Where do you see yourself in 5 years?
- If you say something related to the restaurant industry, you will sound like a good fit for Arby’s.
- It is okay if your long-term goals do not align with the restaurant industry. Just ensure the interviewer knows you plan on working there for more than a few months.
18. How did you find this job?
- Interviewers ask this question because they want to hire someone specific for the job. If possible, mention that you have been actively monitoring jobs on the company’s website and applied for the role.
19. What item do you like best on our menu?
- This question is designed to attract people who are passionate about working at Arby’s. Before your interview, find a favorite item on the menu.
20. How do you feel about working in a drive-in?
- The drive-in is a crucial component of quick-service restaurants. Tell the interviewer you have no problem working the drive-in.
Questions to ask at the end of the interview
21. Questions to ask at an Arby’s Interview
Tip! Don’t be afraid to ask questions during the interview. Asking questions is essential because it builds rapport between you and the interviewer.
- What do you like best about working here?
- How do you describe your ideal candidate for this position?
- What about this position is the most important?
- How do you measure my success, and what could I do to meet your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Does Arby’s Drug Test
- Arby’s does not drug test unless you are promoted to management.
Arby’s Interview Tips
- Arrive 10 minutes early.
- Turn off your smartphone.
- Learn as much as you can about the company.
- Don’t speak too fast, as you will sound nervous.
- Don’t speak too slowly, as you will sound dull.
- Make eye contact during the entire interview.
What to wear to an Arby’s Interview
Entry-Level Position
- Dress business casually if you are interviewing for an entry-level position. Do not wear shorts and avoid wearing jeans.
Management Position
- Dress formally or business casual if you are interviewing for a management position. Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.
Colors
- Blue tells employers that you’re credible and trustworthy.
- Black shows leadership and is great if you’re going for a senior position.
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Red sends a message that you are assertive and will work well in a field like sales.
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People consider wearing orange to a job interview unprofessional, linking it to being the worst color choice.
How long is an Arby’s interview
- An Arby’s interview typically lasts 15 to 30 minutes, depending on the position.