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Ashley Furniture Interview Questions

Interviews

Ashley Furniture Interview Questions
Ashley Furniture Interview Questions

If you are looking for Ashley Furniture Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, you can ace the interview with a small amount of preparation.

Here we will discuss Ashley Furniture Interview Questions and Answers

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Ashley Furniture Interview Questions and Answers

1. Can you tell us about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Ashley Furniture?

Possible Answers are

  • Say why you think Ashley Furniture is better than its competitors.
  • State your passion for interior design.
  • Mention that you would like a job that keeps you active.
  • Say you admire Ashley for its commitment to the environment.

3. Why should Ashley Furniture hire you?

  • State any related work experience or education you have in customer service, interior design, or sales.
  • Mention that you feel you have excellent communication skills which will allow you to work well with customers and other co-workers.

4. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

Ashley Furniture Company Information

5. What can you tell us about Ashley Furniture?

  • Ashley Furniture is a manufacturer and retailer of home furnishing.
  • Carlyle Weinberger founded Ashley Furniture in Chicago in 1945 in Arcadia Wisconsin.
  • Ashley is the current name and was recently called Ashley HomeStore.

6. Who are Ashley Furniture’s competitors?

  • Its competitors include Ikea, Williams-Sonoma, and Big Lots.

Customer Service Interview Questions

7. How would you define excellent customer service?

  • The customer is number 1 and always receives impeccable service.
  • The store is well-presented with the inventory.
  • Customers are never waiting long to receive service.

8. How would you deal with a difficult customer?

  1. Listen and let the customer vent.
  2. Show the customer you care.
  3. Don’t blame the customer or the company.
  4. Try to solve the problem or find someone who can.
  5. Don’t make promises you can’t keep.
  6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

9. Why is customer service so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

Additional Ashley Furniture Interview Questions

10. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

11. How was your attendance at your last job?

  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.
  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.

12. What are your salary expectations?

  • This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
  • Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
  • Ask about the salary range if you don’t know what to say.  You can then counter with the high end of the range.
  • Note most entry-level jobs will pay minimum wage.

13. Name a time you disagreed with a co-worker and what was the outcome?

It is only natural to have conflict at work.  What is important is how you and your colleague come up with a positive outcome.  

For example, in my last job, I worked in retail. I was presenting inventory in the store differently than my manager told me as I felt my way was better for the customer.  My manager told me that the head office requires all stores to display inventory in a specific way.  I didn’t agree with him, however, he told me that a lot of studies are done to maximize sales.  I understand my mistake and now follow the layout as required by the head office.

14. Have you ever been in a situation where you had a big workload and felt overwhelmed? How did you deal with that? 

  • Everyone gets overwhelmed from time to time.  What is important is how you deal with being overwhelmed. 
  • Try and state an example of when you were overwhelmed at work and then state how you prioritize your tasks.  If you could not finish your tasks state how you asked your colleagues or managers for help.

Questions to ask at the End of the Interview

15. Do you have any questions for us?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

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