Preparing for an interview at Boston Pizza? This page covers a mix of real Boston Pizza interview questions shared by past applicants and some helpful questions recommended by the author. Use these to practice your answers and get a better idea of what to expect during your interview.
Boston Pizza Interviews: By the Numbers
📝 Top Questions Asked
- Do you have any experience?
- Do you have references?
- Do you have a license to serve liquor?
- How would you describe yourself?
- They may also test your customer service skills with a short activity.
👕 Interview Attire
- 100% of applicants reported that the dress code is casual. Most say smart casual (clean shirt or blouse with neat pants or dark jeans) is the safest choice (see table below).
📉 Interview Difficulty
- About 66% of applicants said the interview was easy, while *33% reported medium difficulty. Overall, the process is straightforward and relatively stress-free (see table below).
✅ Top Tips
- Be confident and friendly — they watch how you interact with people.
- Highlight customer service skills, even if you don’t have direct restaurant experience.
- Be prepared for the possibility of an on-the-spot interview.
- If applying for a server role, mention Smart Serve (or that you’re willing to get it).
BP Interview Questions – Video Guide
Watch this quick BP interview guide to see the top questions and sample answers. Learn how to effectively communicate your experience, strengths, and availability, and handle customer scenarios with confidence and professionalism.
Boston Pizza Interview Questions by Job Position and Location
I visited various Boston Pizza locations across Canada and spoke with employees about the interview process. Based on their responses, here are some of the most commonly asked questions from actual applicants at multiple locations.
Applicant 1
Position: Server
Location: 1602 The Queensway, Toronto
Interview Difficulty: Easy
Dress Code: Casual
Source: Based on a 2025 applicant’s experience
Interview Questions
- Do you have a license to serve liquor?
- What is your previous work experience?
✅ Tip: Highlight any experience in the restaurant or hospitality industry. Even if you haven’t worked as a server before, mention transferable skills such as customer service, multitasking, and teamwork. In Canada, many provinces require servers to complete a responsible beverage service program (e.g., Smart Serve in Ontario). If you don’t have certification yet, mention that you’re willing to get it before starting.
Applicant 2
Position: Host
Location: 3255 Rutherford Road, Vaughan, ON
Interview Difficulty: Easy
Dress Code: Casual
Source: Based on a real 2025 applicant’s experience
Interview Questions:
- Do you have any experience?
- Do you have references?
- How would you characterize yourself?
✅ Tips from the Applicant:
- The interview is very easy.
- Some people are interviewed on the spot when they walk in, so be prepared just in case!
Applicant 3
Position: Host
Location: 5 Carlson Crt, Etobicoke, Toronto
Interview Difficulty: Easy
Dress Code: Casual
Source: Based on a real 2025 applicant’s experience
Interview Questions:
They tested how I interact with customers. The interviewer gave me a short activity to evaluate my customer service skills.
✅ Tips from the Applicant:
- Be confident and friendly. They want to see if you’re honest, approachable, and good with people. At this Boston Pizza, they actually evaluate you on the spot by observing how you interact with a customer during the interview.
Boston Pizza Interview Questions Recommended By the Author
What can you tell me about Boston Pizza?
- The first Boston Pizza opened in Edmonton in 1964.
- In the United States, it is called Boston’s – The Gourmet Pizza.
- They also have restaurants in Mexico.
- There are over 380 Boston Pizza locations in Canada.
- In addition to pizza, the restaurant offers a diverse menu featuring pasta, burgers, sandwiches, ribs, salads, sides, and desserts. They also offer a gluten-free menu.
- Boston Pizza runs the BP Foundation, which raises funds to support children and families in need.
Why do you want to work at Boston Pizza?
Interviewers want to see if you’ve done your research and if you’re genuinely interested in the company, not just looking for any job. They also want to know if your goals and personality fit with Boston Pizza’s team culture.
🗣 Sample Answer:
“I want to work at Boston Pizza because I enjoy working with people, and I know it’s recognized as a great place to work. It’s also a good opportunity to build my skills and support my education.”
How would you define excellent customer service?
Boston Pizza wants to know if you understand what good customer service looks like in a restaurant setting. They’re checking to see if you value being polite, attentive, and willing to go the extra mile to keep customers happy.
🗣 Sample Answer:
“Excellent customer service means making sure food is delivered on time, fresh, and exactly how the customer ordered it. It also means being polite, attentive, and never leaving a guest waiting too long. Sometimes, great service means going above and beyond. For example, I once asked for an item that wasn’t on the menu anymore, and the server checked with the kitchen. They were able to make it for me, and I left extremely happy. That experience showed me how small efforts can make a big impact on a customer’s experience.”
What experience do you have?
Boston Pizza wants to understand your background and see if you have skills that can transfer to a restaurant environment. Even if you haven’t worked in restaurants before, they are looking for evidence that you can handle customers, work under pressure, and be reliable.
Remember Your Job Interview Questions?
Whether it was recent or a while ago, your experience can help others.
🗣 Sample Answer:
“I have experience working with customers in [previous job/volunteer role], where I learned to stay calm under pressure and provide friendly service. While I haven’t worked in a restaurant before, I’m eager to bring these skills to Boston Pizza and prove myself as a reliable team member.”
How would you handle a customer who is unhappy with their food?
Boston Pizza wants to see if you can stay calm and professional when dealing with unhappy guests. Since customer service is key in the restaurant industry, they are checking how you handle conflict and solve problems quickly.
🗣 Sample Answer:
“If a customer was unhappy with their food, I would start by listening carefully and apologizing for the issue. I’d ask what went wrong, offer to replace the item, and let the manager know about the complaint. My goal would be to make sure the customer leaves satisfied and wants to come back.”
Why should I hire you?
This question lets the interviewer see if you understand the role and how your skills fit the job. It also tests your confidence and ability to communicate why you’re a good fit for Boston Pizza.
🗣 Sample Answer
“I believe I’m a great fit for this role because I have the skills and experience required. For example, [insert relevant skill or experience], which matches what you’re looking for. I’m confident I can contribute to the team and provide excellent service to your customers.”
What are your strengths and weaknesses?
Boston Pizza wants to see if you’re self-aware and honest about your abilities. They’re also checking whether your strengths match the job requirements and if your weaknesses are areas you can improve on.
🗣 Sample Answer:
Strengths: “I’m friendly, reliable, and work well under pressure, which helps me provide great service to customers.”
Weaknesses: “I sometimes focus too much on getting things perfect, but I’ve been learning to balance attention to detail with efficiency.”
Questions to Ask at a Boston Pizza Interview
- What do you enjoy most about working at Boston Pizza?
- How do you define excellent service for this role?
- What skills or qualities make someone successful as a server/host here?
- Are there opportunities to cross-train in different positions or grow within the company?
- How does the team handle busy periods, and what support can I expect?
Interview Cheat Sheet (Infographic)
Here’s a quick infographic covering common questions and tips to help you succeed at your Boston Pizza interview.
Boston Pizza Interview FAQ
If you’re getting ready for an interview at Boston Pizza, you probably have a few questions about what to expect. Here are answers to the most common questions applicants ask.
Most applicants find the interview easy to medium difficulty. The questions are simple, but some managers may test how you interact with customers on the spot.
Applicants say the dress code is casual. A good choice is smart casual — a clean shirt or blouse with neat pants or dark jeans. Avoid anything sloppy.
Expect basic questions like:
Do you have any experience?
Do you have references?
What is your previous work experience?
Do you have a license to serve liquor?
In Ontario and many other provinces, servers need a responsible beverage service certificate (like Smart Serve). If you don’t have it yet, mention you’re willing to get it.
Yes — some applicants reported being interviewed right after walking in, so it’s best to be prepared.
Be friendly, confident, and honest. Show that you’re approachable and good with people — customer service is a big part of the job.
Boston Pizza Interview Difficulty
Most applicants rate the interview at Boston Pizza as easy to medium difficulty. The questions are straightforward, but one location reported that they test your customer service skills on the spot to see how you interact with guests.
| Difficulty | Percentage |
|---|---|
| Easy | 66% |
| Medium | 33% |
| Hard | 0% |
How to dress for a Boston Pizza Interview
Applicants report that the dress code is casual, so you don’t need to wear a suit. A good choice is smart casual — for example, a clean shirt or blouse with neat pants or dark jeans. Avoid anything too flashy or sloppy. Since Boston Pizza values customer service, dressing neatly and approachably shows that you’ll fit in with their team environment.
| Attire | Percentage |
|---|---|
| Casual | 100% |
| Business Casual | 0% |
| Formal | 0% |