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Commonwealth Bank Interview Questions

Interviews

Commonwealth Bank Interview Questions
CommBank

If you are looking for Commonwealth Bank Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview

Here we will discuss how to answer potential Commonwealth Bank Job Interview Questions.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Commonwealth Bank Interview Questions and Answers

1. Can you tell us about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Commonwealth Bank?

Possible Answers are

  • Mention you would like to grow your career in banking and feel you could learn a lot about working at CommBank.
  • Why is CommBank better than its competitors?
  • State you like the service you receive at CommBank and would be proud to represent them.

3. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

4. What is your greatest weakness?

  • It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Company Information

5. What can you tell us about CommBank?

About CommBank

  • Commonwealth Bank of Australia, also known as CommBank, is an Australian bank with businesses in New Zealand, Asia, the United States, and the United Kingdom. 
  • CommBank provides bank accounts, credit cards, home loans, and insurance. 
  • The bank bands include Bankwest, Colonial First State Investments, ASB Bank, Commonwealth Securities, and Commonwealth Insurance. CommBank is one of the “big four” banks in Australia.

6. Who are CommBank’s competitors?

Additional Interview Questions

7. How did you find this last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

8. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

9. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

Commonwealth Bank Customer Service Interview Questions

10. Why do you want to work in customer service?

  • Mention you would like to grow your career in banking and feel being a customer service representative is a great place to learn. State by working as a CSR you can learn a lot about products the bank offers.
  • You feel you possess excellent communication skills, enabling you to work effectively with both customers and coworkers.

11. Why should we hire you as a customer service representative?

Possible Answers are

  • State any previous banking or customer service you have. Remember having related work experience will put you ahead of the competition.
  • Also, mention that you work well independently, excel under pressure, are a quick learner, and possess excellent communication skills.

12. How would you define excellent customer service?

  • The customer is always greeted in a friendly manner.
  • The CSR Agent is knowledgeable about the bank’s products and can answer customer’s questions quickly.

13. Can you tell us when you went above and beyond for a customer?

  • Review your C.V. and think of a time you went above and beyond for a customer. Great customer service is key and having a great answer for this will set you apart from other applicants.

14. How would you deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

15. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

Questions to ask at the end of the interview

16. Do you have any questions for us?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

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