Dunkin Donuts Interview Questions

You have come to the right place if you are looking for Dunkin Donuts Interview Questions.

We can all agree interviews are stressful, and competition is intense.

However, with preparation, you can ace the Dunkin Donuts Job Interview.

Here, you will receive expert advice on frequently asked Dunkin’ Donuts Interview Questions and Answers.

Please note these are practice interview questions, and we are not affiliated with the company mentioned in this post.

Dunkin Donuts Job Interview Questions by Role

• What to wear to a Dunkin’ Donuts Interview
• Crew Member Interview
• Shift Leader Interview
• Manager Interview

General Dunkin Donuts Interview Questions

1. What can you tell us about Dunkin’ Donuts?

About Dunkin’

• They serve more coffee than any other retailer, serving nearly 1.5 billion cups of coffee per year.
• They sell more than 30 cups of freshly brewed coffee each second.
• Bill Rosenberg founded Dunkin’ Donuts in 1950 in Quincy, Massachusetts.
• Dunkin’ Donuts is headquartered in Canton, Massachusetts.
• In addition to donuts, they sell bagels and iced beverages.
• Their current slogan is America Runs on Dunkin’.
• Video: Dazzling Facts About Dunkin’ Donuts.
• Think you know a lot about Dunkin?  Take our Dunkin Interview Preparation Quiz and find out!

2. Why do you want to work at Dunkin Donuts?

• I enjoy working with customers, and I enjoy the challenge of working in a fast-paced environment.
• If going to college, say you feel working at Dunkin’ is a great way to pay for your tuition.

3.  Why should I hire you?

First, review the job description, find key skills the interviewer is looking for, and reassure him/her that you have those skills. Below are some general responses.

• State you work well with customers as you have excellent communication skills.
• Mention you are punctual and understand the importance of starting my shift on time.
• Say you are a hard worker.
• Finally, say you work well as an individual and as a team.

4. Can you work weekends/nights?

• It is best to be as flexible as possible with your schedule.

5. Do you have a criminal record?

• Be honest and tell the truth.

6. How would you deal with an upset customer?

• I would find out what is wrong with the customer.  If it were the product, I would offer to replace it.  I want the customer to leave happy, as an unhappy customer will never return.

7. What is your greatest weakness?

• Do not deny you have a weakness or state a strength as a weakness. For example, do not say, “I am a perfectionist” or “I work too hard and neglect my friends and family.” State a fault required for the role but not a dealbreaker if you don’t have it.
• When stating your weakness, explain what you are doing to overcome it. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

8. Questions to ask at a Dunkin Donuts interview?

• How would you describe your ideal candidate for this position at Dunkin’?
• How would you measure my success, and what could I do to exceed your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What do you like best about working at Dunkin Donuts?

What to wear to a Dunkin Donuts Interview

Remember you are serving food, so you want to look clean and well-presentable.

• Remove any jewelry you are wearing.
• If you have long hair, wear it back.
• Cover any tattoos you have.
• If you are interviewing for an entry-level position, then dress business casually.

Dunkin Donuts Interview Tips

• Arrive 10 minutes early.
• Turn off your smartphone.
• Learn as much as you can about the company.
• Don’t speak too fast, as you will sound nervous.
• Don’t speak too slowly, as you will sound dull.
• Make eye contact during the entire interview.

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Dunkin Donuts Crew Member Interview Questions

Can you tell us about your previous work experience?

• You want to relate your previous work experience to the crew member position. For example, if you have customer service experience, tell them about it. If you have experience building websites, you can leave that out.
• If this is your first job, tell them you have been focusing on school and are anxious to prove yourself in the workforce.

Why do you want to be a crew member?

• I enjoy working with customers and prefer working in a fast-paced environment.

Why should I hire you?

For this question, you want to reread the job description and the key skills they seek. After having a second look at the job description, below is what I found:

• Crew Members are responsible for delivering great guest experiences (skill communication)
• Adhere to schedule and arrive ready to work on time. (skill punctuality)
• Maintain a clean and neat workstation; thoroughly clean guest areas as directed. (skill: attention to detail)
• Complete all required training and support the training of other team members. (skill: quick learner)

So when asked why I should hire you, I would say

• Say you have great communication skills, allowing you to work well with customers and communicate with other team members.
• Mention you are punctual and understand the negative impacts arriving late to my shift can have on the business. You will always arrive on time.
• State that you pay great attention to detail, will always maintain a clean workstation, and will make sure Dunkin Donuts is presentable to all guests.
• Finally, mention you are a quick learner, and I will complete all required training and help others learn their roles.

Do you have any questions for us?

• What type of career advancement do top-performing crew members receive?
• What type of training will I receive?

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Dunkin Donuts Shift Leader Interview Questions

Can you tell us about your previous work experience?

• They want to hear how your previous work experience matches the experience required to be a shift leader. So, if you have experience working in a restaurant, specifically managing tasks such as controlling labor costs, food costs, and cash, state that first, also, mention if you have any supervisory experience.

Why do you want to be a shift leader?

• I enjoy coaching others and am confident I can lead other crew members.
• I like to work under pressure and feel the shift leader position will challenge me.
• With Dunkin Donuts being such a successful franchise, I feel I can learn and grow my career by learning a lot about business and restaurant management.

Why should Dunkin hire you as their shift leader?

Have a second read of the Dunkin Donuts Shift Leader job description and find the key skills they are looking for. Match the skills in the job description to your own and let the interviewer know which skills you have. Below are sample skills I found after rereading the job description.

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements respectfully. (skill required: communication)
• Deploy team members appropriately to meet guests’ needs and service standards throughout each shift. (skill required: attention to detail)
• Complete all required training, including ServSafe certification. (skill required: quick learner)

A possible answer to this question is

• Say you have excellent communication skills, allowing you to communicate responsibilities, provide feedback, and recognize achievements.
• You pay great attention to detail, which will help you manage team members and meet guest needs.
• Finally, state you are a quick learner and will not have issues learning my tasks.

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Dunkin Donuts Manager Interview Questions

Can you tell us about your previous work history?

Reread the job description, find the experience they are looking for, and discuss how you gained that experience in your last job.

After reviewing the job description, it appears they are looking for:

• Someone who has led a team in the past.
• Performed employee reviews
• Set monetary goals and has experience with a budget.

Why do you want to be a restaurant manager?

• Say you enjoy working in a fast-paced environment.
• Say you enjoy the challenge of working under pressure.

How do you motivate your employees?

• People often believe money is a great motivator, but that is usually untrue. Say you think it is essential to take the time to praise your employees individually, and a simple pat on the back goes a long way.

Why should I hire you?

For this question, you should look at the job description, find the essential skills they are looking for, and restate them.

• Lead by example and promote an environment where there is a sense of urgency to satisfy guests (skill: leadership)
• Ensure Brand standards and systems are executed (skill: attention to detail)
• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively (skill: communication and teamwork)

A possible answer to this question is

• Say you have excellent leadership skills and will always promote an environment with a sense of urgency to satisfy guests.
• Mention that you always pay great attention to detail and ensure that brand standards and systems are executed correctly.
• Finally, state that you have great teamwork and communication skills and will always provide the team with effective feedback that allows them to learn and grow.

Have you ever fired someone? Can you please explain your process?

• If someone is performing poorly, I would put them on a performance plan and tell them why they are not performing to their expectations. If, after some time has passed, they have not improved their performance, I would let them go.

Where do you see yourself in five years?

You want to answer this question because your career goals align with Dunkin Donuts’ business objective.

• Say something like you want to get your chef’s papers or open a franchise.

What are your salary expectations?

• This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
• Be sure to research salary expectations for your role before the interview. Plenty of sites discuss salary ranges.
• Ask about the salary range if you don’t know what to say. Then, counter with the high end of the range.
• Note most entry-level jobs will pay minimum wage.

Do you have any questions for us?

• What type of advancement can top-performing managers receive?
• If I were to start tomorrow, what would be my top priority?

See Also

• Share Your Interview Experience – Help Others Prepare