Dutch Bros Interview Questions: Ace Your Coffee Shop Interview

If you are looking for Dutch Bros Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Dutch Bros Job Interview.

Here we will discuss how to answer potential interview questions at Dutch Bros.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Dutch Bros Interview Questions and Answers

1. Can you tell me about yourself?

It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Dutch Bros Coffee?

Example: “I enjoy the product and the service provided by Dutch Bros, and if hired, I will be proud to work for them. I would also feel honored to be part of a company that actively contributes to the community. Such as:

Dutch Luv Day, where they donate $1 for every coffee sold to local charities
Drink One for Dane Day, an initiative supporting ALS research
Buck for Kids, a fundraiser for youth organizations

I also prefer an active job that keeps me on my toes. Additionally, I feel I have strong communication skills which will allow me to work well with customers and other broistas.”

3. Why should Dutch Bros Coffee hire you?

Possible Answers are

State any related experience you have and how you can apply it to Dutch Bros.
Mention you have great communication skills which will help when working with customers.
Say you pay great attention to detail, which ensures customers’ orders are made according to their specifications.

4. How do you feel about working early mornings, evenings, weekends, and holidays?

The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
Let the interviewer know if you can work on weekends and holidays.

Behavioral Interview Questions

6. How would you handle a situation where a coworker isn’t working as hard as you?

Example: “I consider myself to have good people skills, and I usually have a good rapport with my coworkers. When the time is right, I would assess how they are doing and kindly let them know that I feel I am doing more than my fair share of the workload. I would then try to understand their perspective and the reasons behind their lack of contribution. If the coworker needed more training, I would gladly assist. If the coworker remains non-responsive, I would discuss my concerns with the manager.”

7. Can you describe a time when you had to multitask and handle multiple customer orders simultaneously?

Example: “In my previous job, I worked at a fast-food restaurant where I took orders from customers and prepared items that were not made in the kitchen, such as coffee, soft drinks, and ice cream. I handled multiple orders directly from customers and also through the self-order kiosk. I enjoyed the challenge of multitasking and thrived when working under pressure.”

8. Can you tell me about a time when you received negative feedback from your manager? How did you handle it?

Example: “In my previous retail job, I received feedback from my manager about overcharging a customer during a busy holiday season. Initially, I felt unfairly treated, thinking I was doing more work than my co-workers. However, I realized my manager wasn’t upset and that I was taking it too personally. I promptly apologized to the customer and thanked my manager for bringing the mistake to my attention. This experience taught me the importance of accuracy in customer transactions, even when prioritizing speed. I learned to take responsibility, value feedback, and prioritize growth.”

Customer Service Interview Questions

9. How would you deal with a difficult customer?

Listen and let the customer vent.
Show the customer you care.
Don’t blame the customer or the company.
Try to solve the problem or find someone who can.
Don’t make promises you can’t keep.
Finally, it is important not to take it personally. If you get upset you will take it on future customers.

10. What steps would you take to provide excellent customer service?

The customer is not waiting long for their order.
Customers receive friendly service.
The restaurant is clean both inside and outside.
The product is made to order.

11. Tell us about a time you went above and beyond for a customer.

Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.
Here’s another example: I worked at a fast-food chain in my last job. There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Dutch Bros Interview Questions

12. How was your attendance at your last job?

Be honest when answering this question as the interviewer may check references.
Emphasize that you understand the importance of starting your shift on time.

13. Why did you leave your last job?

Let’s first discuss what not to say!

Do not say anything negative about your previous employer
Do not say for money.
The commute was too long.

Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

14. How would you ensure a high level of cleanliness and sanitation in the coffee shop?

Example: “Cleanliness and sanitation are not only important for the appearance of the establishment but also crucial for the well-being of the customers. In my previous position at a fast-food restaurant, I diligently followed a sanitation and cleanliness checklist to ensure the thorough completion of these tasks. I took advantage of any downtime, such as after the rush hour, to proactively clean the restaurant.”

15. How do you stay organized and prioritize tasks in a busy coffee shop setting?

Example: “I always ensure that my station is well-supplied before starting my shift or during any downtime. In a coffee shop, I typically prioritize my tasks using a first-come, first-served approach. Additionally, I maintain regular communication with my colleagues to ensure alignment and delegate tasks when necessary.”

Questions to ask at the end of the interview

16. Do you have any questions for us?

What do you like best about working here?
How do you describe your ideal candidate for this position?
What about this position is the most important?
How do you measure my success, and what could I do to meet your expectations?
Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
What opportunities will I have to learn and grow?

Dutch Bros Interview Outfit

Entry-Level Position

Dress business casually if you are interviewing for an entry-level position. Do not wear shorts and avoid wearing jeans.

Management Position

Dress formally or business casual if you are interviewing for a management position. Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.

Colors

Blue tells employers that you’re credible and trustworthy.
Black shows leadership and is great if you’re going for a senior position.
Red sends a message that you are assertive and will work well in a field like sales.
People consider wearing orange to a job interview unprofessional, linking it to being the worst color choice.

Dutch Bros Interview Questions