Getting ready for a Frontier Airlines interview? This guide covers common Frontier Airlines interview questions along with simple sample answers to help you prepare. You’ll find both general interview questions and a dedicated flight attendant section, so you know what to expect for different roles. Frontier looks for candidates with strong customer service skills, clear communication, and a focus on safety, so use these tips to build confidence and stand out.
Interview Q&A By Role
Frontier Airlines Interview Questions and Answers
1. What can you tell us about Frontier Airlines?
About Frontier
- Frontier Airlines’ headquarters are in Denver, Colorado.
- Many know Frontier Airlines as a low-cost carrier.
- The airline serves over 100 cities.
- Frontier flies to the United States, Mexico, Canada, Jamaica, Puerto Rico, and the Dominican Republic
. Their frequent flier program is called Frontier Miles.
2. Why do you want to work for Frontier Airlines?
Here’s the deal
You must sound enthusiastic when answering this question!
Possible answers are
- Say you would be proud to represent Frontier Airlines, as you get impeccable service at very reasonable prices.
- Mention that you are passionate about the travel or aviation industry.
- State you would be proud to work for America’s Greenest Airline. Frontier’s carbon footprint is smaller than any other airline in North America.
3. Why should Frontier Airlines hire you?
- This question is asked because the airline has a problem to solve (a position must be filled), and you need to convince the airline that you are the only person who can do it.
- You need to show the interviewer that you are better than the other applicants. So, review the job description, find key skills and experience they are looking for, and reassure the interviewer that you have those skills.
4. What is Frontier’s Mission Statement?
- Their slogan is Low Fares Done Right.
5. What does the Frontier Airlines Brand mean to you?
- Since their slogan is Low Fares Done Right, say you feel the Frontier brand means giving exceptional value without sacrificing quality.
Remember Your Job Interview Questions?
Whether it was recent or a while ago, your experience can help others.
6. Where do you see yourself in five years?
- There will be many positions at Frontier Airlines. Why not look at jobs on their website and find a job you can do in five years? This is a great answer because it shows you have ambition, and the company will want to retain its employees, as training can be expensive when turnover is high.
7. What motivates you?
Interviewers ask this to understand what pushes you to do your best at work. They want to see if you stay positive, work hard, and enjoy helping customers and teammates.
Sample Answer
“I’m motivated by learning new skills and doing a good job. I also enjoy working with people and helping customers have a positive experience. Knowing that I’m contributing to a team and improving each day keeps me focused and motivated.”
8. What is your greatest strength?
- The best way to respond to this question is to describe your skills and experience that directly correlate with the job you are applying for. Therefore, review the job description and reassure the interviewer that you have the expertise and skills to do the job.
9. What is your greatest weakness?
Employers ask this question to see if you are self-aware, honest, and willing to improve yourself.
Sample answer
“One weakness I have is that I can be a little nervous when starting something new. I like to do a good job, so I sometimes put pressure on myself at first. However, once I learn the job and get comfortable, I become more confident and work well with others. I also try to ask questions and learn from feedback so I can improve.”
10. Do you have any questions for us?
- What do you like best about working here?
- How do you describe your ideal candidate for this position?
- What about this position is the most important?
- How do you measure my success, and what could I do to meet your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Flight Attendant Interview
Below are specific Frontier Airlines Flight Attendant Interview Questions
Why do you want to be a Frontier Airlines Flight Attendant?
- Say you have excellent communication skills, which allow you to work well with the customer and other crew members.
- State that you have strong multi-tasking skills that allow you to handle situations in continuous contact with the public.
- Mention that you pay strong attention to detail, allowing you to ensure the safety and comfort of customers.
- Say you are a self-starter and a team player, which allows you to work well independently or in a team.
- Finally, mention that you have strong leadership skills, allowing you to respond to emergency and non-emergency situations.
Why should we hire you as a flight attendant?
- Here, you must show how your previous and current work experience will benefit Frontier Airlines if they hire you. For example, in my last job, I worked at a popular restaurant where I waited for customers. In my previous job, I gained valuable work experience by demonstrating my ability to work well under pressure and multitask, all while providing excellent customer service.
- Say you are physically fit and will not have any issues standing for long periods. State you can push or pull moveable carts weighing more than 250 pounds. Finally, mention you will not have any problems helping customers with their baggage.
How would you define excellent customer service?
- The flight attendant has exceptional communication skills and is always friendly to customers.
- Customers are assisted when necessary by putting their bags in the overhead compartment.
- The flight attendant is always willing to assist anyone with special needs, children, or the elderly.
How would you deal with an upset customer?
Interviewers ask this to see if you can stay calm under pressure and handle real customer service situations without making things worse. They want to know if you can listen, show respect, and solve problems while keeping a positive attitude.
Sample answer
“If I had an upset customer, I would stay calm and listen carefully to what they’re saying without interrupting them. I would acknowledge their concern so they feel heard, and I would apologize if something went wrong, even if it wasn’t directly my fault. Then I would focus on finding a solution that fits the situation, like fixing the order, offering an alternative, or getting a manager if needed. My goal would be to resolve the issue quickly while staying polite and making sure the customer leaves feeling respected.”
How do you feel about relocating to a different city?
- Tell the interviewer the truth, but if you are willing to relocate, make sure you sound enthusiastic.
Frontier Airlines Phone Interview Questions
- Most airlines conduct phone interviews, as flying in for an interview is costly. If you pass the phone interview, they will fly you in for an interview.
- If you are applying for a customer-facing role, the phone interview will most likely ask if you meet the requirements, such as whether you are the right age, have no visible tattoos, and can stand for long periods and assist with baggage.
Does Frontier support a retired military veteran whom after 7 yrs of retirement wants to be a FA and is older than 65. Is this a doable