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Mattress Firm Interview Questions

Interviews

Mattress Firm Interview Questions
Mattress Firm Interview Questions

If you are looking for Mattress Firm Interview Questions you have come to the right place.

Interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Mattress Firm Job Interview.

Here we will discuss Mattress Firm Interview Questions and Answers

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Mattress Firm Interview Questions and Answers

1. Can you tell me about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Mattress Firm?

Possible Answer is

  • I am enthusiastic about potentially working at Mattress Firm, as it would allow me to assist individuals in improving their sleep quality and overall health.
  • I admire the company’s mission, values, and culture.
  • The selection of top-tier mattresses from leading brands, coupled with knowledgeable guidance and exceptional customer care, is something I admire about Mattress Firm.
  • Finally, I hold Mattress Firm in high regard for its dedication to supporting the community through initiatives such as the Foster Kids Program and programs to help mental health and nutrition.

3. Why should Mattress Firm hire you?

  • Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.

4. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

5. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

Company Information

6. What can you tell us about Mattress Firm?

  • Mattress Firm is an American mattress chain founded on July 4, 1986, with headquarters in Houston, Texas.
  • Today, Mattress Firm has more than 2,400 neighborhood stores in 49 states.
  • Mattress Firm offers the following brands: Tempur-Pedic, Serta, Stearns & Foster, Beautyrest, Tulu, Purple, Sleepys, and Sealy.
  • The company offers a Low Price Guarantee, meaning they will refund the difference if you find a better price elsewhere.
  • Mattress Firm pairs customers with Sleep Experts to find the perfect mattress: Sleep Experts receive 200+ hours of training so customers can get their best night’s sleep.

7. What are Mattress Firms Vision?

  • Be America’s trusted authority on sleep.

8. What is Mattress Firm’s Mission?

  • Make it easy to get a great night’s sleep by offering the best products and an exceptional customer experience.

Customer Service Interview Questions

9. How would you deal with a difficult customer?

  1. Listen and let the customer vent.
  2. Show the customer you care.
  3. Don’t blame the customer or the company.
  4. Try to solve the problem or find someone who can.
  5. Don’t make promises you can’t keep.
  6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

10. Tell us about a time you went above and beyond for a customer.

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

11. How would you define excellent customer service?

  • Listening carefully to customers’ needs and concerns, and offering specific products for their needs.
  • Providing prompt and polite service.
  • Demonstrating a deep knowledge of the products and services being offered.
  • Resolving any issues or problems quickly and efficiently.
  • Going above and beyond to make customers feel valued and appreciated.

Additional Mattress Firm Interview Questions

12. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

13. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

14. What did you like most about your current or last job?

  • Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
  • The best answer is to say that you enjoyed everything about your last job; however, you feel that you have learned all you could in that role and are now looking for new challenges.

15. Why is there a gap in your resume?

  • The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

16. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

17. If you could be one animal what would it be?

Possible Answers are

  • Dogs show loyalty.
  • Ants are hard workers and team players.
  • Dolphins are smart.
  • Elephants are strong.
  • Gorilla is gentle but powerful, a good parent, and a good leader.

Does Mattress Firm Drug Test?

  • There is no evidence on their website indicating that they conduct drug tests.

Mattress Firm Hiring Process

  • The hiring process typically begins with an online application, followed by a phone or in-person interview and then in person.
  • As part of the pre-employment screening process, Mattress Firm may conduct background checks, reference checks, and drug tests to ensure that all new hires meet their hiring standards.

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