Getting ready for a Michaels interview? Michaels is a popular craft store, and the interview process is usually friendly and low stress. Most questions focus on customer service, teamwork, and how you handle everyday store situations. You may be asked how you would deal with an upset customer or what you would do if an item is out of stock. If you enjoy crafting and helping people, the interview often feels easier and more natural.
Below, you will find common Michaels interview questions, interview difficulty, dress code tips, and helpful advice to help you feel confident and prepared.
Actual Michaels Interview Questions From Real Applicants
Want to know what it’s really like to interview at Michaels? We’ve collected actual questions from people who applied at Michaels. These questions will help you prepare and understand what to expect. Many of them focus on your hobbies, your passion for crafts, and how you’d help the team. If you love being creative and enjoy helping customers, you’re already on the right track!
Applicant 1
- Job Position: Team Member
- Location: Stockyards, Toronto
- Source: Based on a 2025 applicant’s experience
- Dress Code: Casual
- Difficulty: Easy
Questions
- What is your craft?
✅ Tip: They will ask what your craft is. They want people who are passionate and experienced in at least one type of art or craft. Pick one—like painting, knitting, or scrapbooking—and talk about why you enjoy it. Show that you care about what you create.
Applicant 2
- Job Position: Co-op
- Location: Stockyards, Toronto
- Source: Based on a 2025 applicant’s experience
- Dress Code: Casual
- Difficulty: Easy
Questions
- What are your hobbies?
- How would you help the store?
- What do you bring to the team?
- What do you bring to the table?
✅ Tip: Be ready to talk about your interests—especially if they’re related to arts, crafts, or DIY.
When they ask how you would help the store or the team, focus on things like:
- Giving great customer service
- Having product knowledge (or being willing to learn)
- Being a team player
- Staying organized and reliable
Mention anything you do that shows creativity or teamwork. They want people who enjoy helping others and working in a creative space.
Applicant 3
- Job Position: Team Member
- Location: 70 N Queen St Unit A, Etobicoke, ON
- Source: Dec 31, 2025
- Dress Code: Casual
- Difficulty: Easy
Questions:
- Mostly scenario-based questions. They asked what I would do if a customer came in angry, and what I’d do if a customer was looking for an item we didn’t have in stock.
✅ Tip: If you actually like crafting, the interview is pretty easy. If you don’t enjoy it, it’ll show right away.
Suggested Interview Questions by the Author
1. Can you tell us about yourself?
Talk about how your previous and current work experience relates to the job you are applying to at Michaels. You will be ahead of the competition if you can prove you have related work experience.
If this is your first job, and you do not have any work experience do not worry. You can tell the interviewer you have been focusing on school and now you are anxious to prove yourself in the workforce.
2. Why do you want to work for Michaels?
- Say you are a people person and you love crafts; therefore, you feel you would be a good fit for Michaels.
- Say you would be proud to work for a company that supports Starlight Children’s Charity Foundation and Michaels Cares.
3. Why should Michaels hire you?
4. What hours can you work?
- Flexibility with your hours will increase your chances of getting hired. Note that Michaels hires many overnight stockers.
- Also, note that Michaels increases their holiday hours during Christmas, so you want to be flexible during this time.
Company Information
5. What can you tell us about Michaels?
What is the biggest mistake you can make in an interview?
Not knowing enough about the company!
About Michaels
- Michaels owns and operates arts and crafts specialty retail stores in North America.
- Michaels offers crafts, home decor, seasonal crafts, framing, and paper crafting.
- The company was founded in Dallas, Texas, in 1973.
- Michaels offers beading, knitting, crocheting, scrapbooking, painting, and cake-decorating courses.
- The Michaels Companies, the parent company of Michaels, also operates Aaron Brothers Stores and Pat Catan’s stores.
6. Who are Michaels competitors?
- Michaels competitors include Hobby Lobby, Jo-Ann Stores, and Party City.
Customer Service Interview Questions
7. How would you deal with an upset customer?
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
- Finally, it is essential not to take it personally. If you get upset, you will take it out on future customers.
8. How would you define excellent customer service?
- The staff is friendly and always willing to help the customer find what he or she needs.
- Customers are not waiting in line for long periods at checkout.
- The store display is well-kept and presented with adequate inventory.
Additional Michaels Interview Questions
9. What is your greatest strength?
This question is an invitation to explain why you are the best-qualified candidate for this job!
The answer should be broken down into three parts
- The Strength – state the strength
- Proof of the strength – an example of how you have used this strength.
- The strength’s relevance to THIS job.
10. What is your greatest weakness?
Employers ask this question to see if you are self-aware, honest, and willing to improve yourself.
Sample answer
“One weakness I have is that I can be a little nervous when starting something new. I like to do a good job, so I sometimes put pressure on myself at first. However, once I learn the job and get comfortable, I become more confident and work well with others. I also try to ask questions and learn from feedback so I can improve.”
11. What types of crafts do you do?
- Possible answers are scrapbooking, knitting, crocheting, baking, paper crafting, and painting.
12. How do you feel about standing for long periods?
- Most jobs in retail will require you to work on your feet for long periods. If possible tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with a low heel, maintain good posture, and stay hydrated.
13. How do you feel about teaching craft courses?
- Michaels offers adult and children’s craft courses so don’t be surprised if they ask you this question.
- Answering yes to this question will increase your chances of getting hired.
14. Why should we hire you?
- Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to demonstrate that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.
15. How was your attendance in your last job?
- Honesty is your best approach when answering this question as the interviewer may check your references.
- Emphasize that you understand the importance of starting your shift on time.
Remember Your Job Interview Questions?
Whether it was recent or a while ago, your experience can help others.
WHAT TO WEAR TO A MICHAELS INTERVIEW: REAL APPLICANT TIPS
Based on real feedback from applicants, this table shows how most people dressed for their Michaels interview. Use this guide to help you feel confident and prepared on interview day.
| Dress Code | Percentage |
|---|---|
| Casual | 67% |
| Business Casual | 33% |
| Formal | 0% |
Number of Applicants: 3