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NAB Interview Questions

Interviews

NAB Bank Interview Questions
NAB Bank

If you are looking for NAB Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with preparation you can ace the interview.

Here we will discuss potential NAB Job Interview Questions

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NAB Interview Questions and Answers

1. Can you tell us about yourself?

  • Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
  • The best answer is to say that you enjoyed everything about your last job; however, you feel that you have learned all you could in that role and are now looking for new challenges.

2. Why do you want to work for NAB?

Possible Answers are

  • State you want to grow your career in banking, and you feel NAB is an excellent place to do it. Mention you are impressed NAB was named as the best lender at PEXA Awards and ranks 51st largest bank in the world by total assets.
  • If you are applying for a customer-facing position, state you have strong communication skills, which allows you to work well with customers and other team members.
  • Mention you would be proud to work for a company that is so dedicated to helping the environment. Examples include a 60% reduction in paper usage from the 2015 baseline and a 41% reduction in science-based greenhouse gas emissions from the 2015 baseline.

3. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

4. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

Company Information

5. What can you tell us about NAB?

About National Australia Bank

  • National Australia Bank (NAB) is one of Australia’s biggest banks.
  • The bank offers home loans, credit cards, bank accounts, and personal loans (buy a car, consolidate your debts, renovate your home, travel, etc).
  • Most of the bank’s services operate in Australia and New Zealand, with branches in Asia, the United Kingdom (UK), and the United States (US).
  • NAB was formed when the National Commercial Banking Corporation of Australia merged with the National Bank of Australasia and the Commercial Banking Company of Sydney.

6. Who are its competitors?

7. What are the NAB values?

The 2018 National Bank of Australia stated they want to be Australia’s leading bank. To do this they incorporate these values into their everyday banking. These 5 values are

  1. Passion for Customers
  2. Win Together
  3. Be Bold
  4. Respect for People
  5. Do the Right Thing

Questions to ask at the end of your interview

8. Do you have any questions for us?

Tip! Don’t be afraid to ask questions during the interview. Asking questions is important because it builds rapport between you and the interviewer.

How do I prepare for the NAB interview?

  • Learn as much about the company and ask yourself why you want to work there.  Why would you rather work at NAB than any other bank?
  • Review potential interview questions and think about how you will answer them from your experience.  
  • You will most likely be asked where you see yourself in 5 years. NAB will want to hire people whose career goals align with the banking industry.  Perhaps you are applying for a bank teller position but want to get into a career in IT.  Banks hire many people in IT so if you have banking experience with technical skills you will sound like a great fit for NAB.
  • Know where you are going and how long it takes to get there. Go online and find the easiest way to get to your interview location, then add extra time so you are on time. The last thing you want is to arrive late.

NAB Customer Service Advisor Interview Questions

Why do you want to be a customer service advisor?

  • Mention you have strong communication skills which will help when working with customers.
  • State you want the challenge of working in a fast-paced environment.
  • Say you would like to learn more about the banking industry and since NAB is one of the “big 4” banks, mention you feel there are many opportunities to grow your career.

Why should we hire you as our customer service advisor?

  • Discuss any customer service you have and how you can apply that customer service to this role.
  • State you have excellent organizational skills, are a quick learner and can work under pressure.

How would you deal with a difficult customer?

Here are several steps to deal with an upset customer

  1. Get control of yourself.
  2. Listen and let the customer vent.
  3. Show the customer you care.
  4. Don’t blame the customer or the company.
  5. Try to solve the problem or find someone who can.
  6. Don’t make promises you can’t keep.
  7. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

Why is customer service so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

Can you tell us when you went above and beyond for a customer?

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

NAB Behavioural interview questions

Behavioural Interview Questions are questions about how you handled difficult situations. These answers must come from your own experience. When answering these questions make sure you respond with a positive outcome.

  • Tell us about a time when your punctuality affected your work.
  • Name a time you disagreed with a co-worker or manager and what was the outcome? 
  • Can you tell me about when you received negative feedback from your manager? How did you handle it? 
  • Have you ever been in a situation where you had a big workload and felt overwhelmed? How did you deal with that?  

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