Nordstrom Interview Questions

Congratulations on getting a Nordstrom Interview.

We all know interviews are stressful and competition is intense.

However, with preparation, you can ace the Nordstrom Interview.

Here we will discuss how to answer Nordstrom Interview Questions successfully.

Please note that these are practice interview questions, and we are not affiliated with the company mentioned in this post.

Nordstrom Interview Questions and Answers

1. Can you tell us about yourself?

• Talk about your hobbies, previous work experience, and education. Keep your explanation brief and to the point.
• Focus more on your work experience and mention any customer service experience.

2. What can you tell us about Nordstrom?

Interviewers ask this question to weed out applicants hoping to get an interview by randomly applying to hundreds of jobs. Instead, they want to meet with applicants who have done their research about the company. Here are a few facts about Nordstrom

About Nordstrom

• Nordstrom specializes in men, women, and children’s clothing, shoes, and accessories.
• Nordstrom began as a shoe shop in Seattle in 1901.
• As of 2024, the retailer serves customers at over 350 Nordstrom, Nordstrom Local, and Nordstrom Rack locations.
• The retailer is a publicly traded company.
• Nordstrom Rack offers branded clothing and accessories for women, men, and kids at a large discount to consumers.

3. Why do you want to work for Nordstrom?

• Mention you are passionate about fashion.
• State you love the product and service you get at Nordstrom, and because of this, you would be happy to represent them.
• Say you would like a job that keeps you active.

4. What is your greatest strength?

• I am a quick learner (this is a great answer at Nordstrom because they will have to spend less time training you)
• I am good with people (this is a great answer because you will constantly be dealing with people at Nordstrom)

5. What is your greatest weakness?

• Do not deny you have a weakness or state a strength as a weakness. For example, do not say, “I am a perfectionist” or “I work too hard and neglect my friends and family.” State a fault required for the role but not a dealbreaker if you don’t have it.
• When stating your weakness, explain what you are doing to overcome it. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

6. How would you deal with an upset customer?

• I would find out what is wrong with the customer. If it were the product I would offer to replace it (mention you would check with your manager first) it is important to keep the customer happy as an unhappy customer will never return.
• Tip! Become familiar with the Nordstrom return policy as it may help you answer this question.

7. Where do you see yourself in five years?

• If going to college or university state what you would like to be doing after you finish.
• Look at Nordstrom’s employment website and see if there is a position you can do in five years.

8. Why should I hire you?

• Reread the job description and find the skills and experience required for the position.
• Next, match the skills required for the job to your skill set.
• Finally, reassure the interviewer you have the right skills.

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9. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

10. How do you feel about standing for long periods?

• Most retail jobs require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

11. Why did you leave your last job?

12. How would you define excellent customer service?

• The staff is friendly and always willing to help the customers find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

13. How was your attendance at your last job?

• Be honest when answering this question, as the interviewer may check references.
• Emphasize that you understand the importance of starting your shift on time.

14. How did you find this job?

• Interviewers ask this question because they want to hire someone specific for the job. If possible, mention that you have been actively monitoring jobs on the company’s website and applied for the role.

15. Who are Nordstrom’s competitors?

• Nordstrom’s competitors include Macy’s, Dillard’s, Neiman Marcus, and Saks.

16. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

How should I dress for a Nordstrom interview?

• For a Nordstrom interview, opt for a business professional look, and consider including Nordstrom’s brands in your outfit. Choose conservative, stylish footwear and minimal accessories. Dressing appropriately shows your commitment to style and professionalism, enhancing your chances of success.

Nordstrom Phone Interview

• If you have a phone interview study the questions above and you should be fine.  However, find a quiet room where you will not be disturbed.  
• Tip! Create a cheat sheet and prepare common answers to popular questions.
• Look at the balance do’s and don’ts during a phone interview for great tips.

Is A Nordstrom Interview hard?

• The difficulty of a Nordstrom interview can vary depending on the job and the interviewer. It might be easier for entry-level positions but tougher for management or specialized roles. The competition can also make a difference. Remember, being prepared and highlighting your qualifications are essential for success.

See Also

• Share Your Interview Experience – Help Others Prepare