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Primark Interview Questions

Interviews

Primark Interview Questions
Primark Interview Questions

If you are looking for Primark Interview Questions you have come to the right place.

Primark is an Irish “fast fashion” retailer with operations in Europe and the United States.

To prepare for the interview we provided a few practice questions that will cover the following topics

Key Points

General Primark Interview Questions and Answers

1. Tell us about yourself

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. What can you tell us about Primark?

About Primark

  • Primark is an Irish fashion retailer with headquarters in Dublin.  The retailer has operations in Europe and the United States.
  • Products at Primark include baby and children’s clothing, womenswear, menswear, homeware, accessories, footwear, beauty products, and confectionery.
  • The company is named Penneys in Ireland.
  • The world’s biggest Primark is in Birmingham, UK.

3. Why do you want to work for Primark?

  • State you feel you have strong communication skills which will allow you to work well with customers and other team members.

4. Why should we hire you?

  • Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.
The world’s biggest Primark
The world’s biggest Primark in Birmingham, UK

5. What is your greatest strength?

  • The best way to respond to this question is to describe the skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.

6. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

Customer Service Interview Questions

7. How would you define excellent customer service?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods at checkout.
  • The store display is well-kept and presented with adequate inventory.

8. How would you deal with a difficult customer?

  1. Listen and let the customer vent.
  2. Show the customer you care.
  3. Don’t blame the customer or the company.
  4. Try to solve the problem or find someone who can.
  5. Don’t make promises you can’t keep.
  6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

9. Why do you believe customer service is so important?

Great customer service can

  • Increase customer loyalty
  • Grow the amount of money each customer spends per visit
  • Increase how often a customer buys from you
  • Generate positive word-of-mouth about your business

Behavioural Interview Questions

10. Can you tell us about a time you went above and beyond for a customer?

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

11. Could you tell me about a time your punctuality or attendance impacted your work?

  • Everyone misses work from time to time but make sure you have a good reason. Also, explain what you did to reduce the impact of your absence.
  • For example, I worked at a popular fast-food chain and I was unable to attend my shift due to an illness. I phoned several team members and I was able to find someone to cover my shift.

12. Name an improvement you made in your last recent position?

  • Even the smallest improvement in your previous job can have a huge economic impact. Try and come up with an improvement that saved the company money or time.

13. Name a time you disagreed with a coworker or manager and what was the outcome?

It is only natural to have conflict at work.  What is important is how you and your colleague come up with a positive outcome.  

For example, in my last job, I worked in retail. I was presenting inventory in the store differently than my manager told me as I felt my way was better for the customer.  My manager told me that the head office requires all stores to display inventory in a specific way.  I didn’t agree with him, however, he told me that a lot of studies are done to maximize sales.  I understand my mistake and now follow the layout as required by the head office.

Additional Interview Questions

14. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

15. How do you feel about standing for long periods?

  • Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

16. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

17. What is there a gap in your resume?

  • The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

18. Do you have any questions for us?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

Interview Attire

Entry-Level Position

  • Dress business casually if you are interviewing for an entry-level position.  Do not wear shorts and avoid wearing jeans. 

Management Position

  • Dress formally or business casual if you are interviewing for a management position.  Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.  

Colours

  • Blue tells employers that you’re credible and trustworthy.
  • Black shows leadership and is great if you’re going for a senior position.
  • Red sends a message that you’re assertive and works well in fields like sales.
  • Orange is apparently the worst color to wear for a job interview, with it being linked to unprofessionalism.

See Also