Congratulations on getting a Ryanair Interview.
We all know interviews are stressful and competition is intense.
However, with a small amount of preparation, you can ace the Ryanair interview.
Here we will discuss Ryanair Interview preparation, Ryanair Interview questions and answers, and interview questions by role.
By Role: Ryanair Cabin Crew Interview Questions, and Ryanair Pilot Interview Questions.
Ryanair Interview Questions and Answers
Can you tell us about yourself?
- Briefly talk about your hobbies and interests. Talk mainly about your previous work history and what you have been studying. Try to relate your previous work history and studies to the job you are interviewing for.
Why do you want to work for Ryanair?
- State you feel Ryanair offers exceptional value for their customers and because of this, you would be proud to work for them.
- State you would be proud to work for Europe’s greenest airline and admire their new environmental policy.
What can you tell us about Ryanair?
About Ryanair
- Ryanair is a low-cost Irish airline that started in 1984.
- Ryanair Holdings plc is Europe’s largest airline group and the parent company of Ryanair, Ryanair UK, Buzz, Lauda, and Malta Air. Together, they form Europe’s cleanest and greenest airline group, with ambitious sustainability goals for 2030. Ryanair Holdings connects over 240 destinations in more than 40 countries and offers the lowest fares in Europe.
- The headquarters are in Swords Dublin Ireland.
- In 2017, Ryanair.com became the world’s most visited airline website.
- In 2014, the airline launched “Always Getting Better” (AGB) programme. The programme includes a wide range of customer service and digital enhancements such as a new website and app, new uniforms and cabin interiors, allocated seating, and tailored business, leisure, and family products. This was all launched in years 1, 2, 3, and 4 of the programme.
- Ryanair’s first flight was from Waterford to London in 1985.
Where do you see yourself in five years?
- If you don’t know what to say, have a look at other Ryanair jobs and find a position you can see yourself doing in five years. This way it will appear you are not a “job hopper” and a good fit for the company.
What is your greatest weakness?
- If you know you have a weakness that is required for the job then state it. However, tell the interviewer what you are doing to correct that weakness. For example, perhaps it is beneficial if you speak French. Then state speaking French is a weakness however, you have been overcoming this weakness by taking French classes.
What is your greatest strength?
- Have a look at the job description and find the required strengths to do the job and then match the strengths to your own. Finally, state your greatest strength that matches the job description.
Tell us about a conflict you had with a co-worker/boss and how did you deal with it?
- It is ok to have conflict but what is important is to state how you resolved it. State a conflict you had at your previous job but make sure you state how you resolved it.
Why do you want to leave your current job?
- Make sure the interviewer knows you left on good terms. Perhaps state you enjoyed your last job; however, you didn’t see any career growth.
Ryanair Interview Questions Cabin Crew
To answer these questions successfully let us first review the Ryanair cabin crew job description
Description
Cabin Crew Opportunities with Ryanair – Europe’s Favourite Airline!
Ryanair is Europe’s Number 1 airline, carrying over 130m customers p.a. on more than 2,000 daily flights from 87 bases, connecting over 200 destinations in 34 countries on a fleet of 430 Boeing 737 aircraft, with a further 240 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m customers p.a. by FY24. ….
Full training is provided by Ryanair and prior experience is not necessary! We currently have over 9000 Cabin Crew who are responsible for maintaining the highest industry safety standards whilst providing a best-in-class customer service experience to our 130 million passengers. If you enjoy travelling, meeting new people, and have excellent customer service skills then we would be delighted to hear from you!
Requirements
- Bags of enthusiasm
- Excellent customer service skills
- Hard-working mentality and ‘’can do’’ attitude
- Flexibility
- Not afraid of early starts and late nights
- The unrestricted right to live and work in the EU
- You must be between 5″2 (157 cm) and 6″2 (188 cm) in height
- The ability to swim 25 meters unaided
- Good level of English
Why do you want to be a member of our cabin crew?
- Say you have excellent communication skills which will allow you to work well with the customer and other crew members.
- State you have strong multi-tasking skills which will allow you to handle a wide variety of situations while in continuous contact with the public.
- Mention you pay strong attention to detail which will allow you to ensure the safety and comfort of customers.
- Say you are a self-starter and a team player which will allow you to work well independently or in a team.
- Finally, mention you have strong leadership skills which will allow you to respond to a variety of emergency and non-emergency situations.
How do you feel about working flexible hours?
- Say you are not a fan of 9 to 5 hours and understand the need to work flexible hours.
Why should we hire you as a flight attendant?
- Here, you need to show how your previous and current work experience will benefit Ryanair if they hire you for the job. From the job description provided, we know that Ryanair values ‘Excellent Customer Service Skills.’ For example, in my previous job at a popular restaurant, I gained valuable work experience by providing excellent customer service while working well under pressure and multitasking.
- State that you are physically fit and able to stand for extended periods. Mention you can push or pull moveable carts and can swim 25 meters unattended. Finally, state that you are comfortable assisting customers with their baggage.
How would you define excellent customer service?
- The flight attendant has exceptional communication skills and is always friendly to customers.
- Customers are given assistance when needed. The flight attendant is always willing to assist anyone with special needs, children, or the elderly.
How would you deal with an upset customer?
- First, state you would listen to the customer and understand the complaint.
- Then state you would sympathize with the customer.
- Next, say you would try and fix the problem.
- Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.
How do you feel about relocating to a different city?
- Tell the interviewer the truth but if you are willing to relocate make sure you sound enthusiastic.
Ryanair Cabin Crew Interview Tips
- Remember you will be facing customers so it is important to look your best. Be sure to cover any tattoos, wear a limited amount of jewelry and review other unusual flight attendant requirements.
Ryanair Pilot Interview Questions
This site has a set of pilot interview questions. However, Johan Aero writes about the Ryanair interview process and recommends Ace The Technical Pilot Interview for your Ryanair Technical Interview Questions. As you also probably know this is a much cheaper option than getting simulator time.
Finally, take a look at the Ryanair Pilot interview and assessment as it will give you a better idea of the process.
Ryanair Interview Tips
- Bring extra copies of your C.V.
- Make good eye contact throughout the interview.
- Don’t speak too fast as you will sound nervous and don’t speak too slowly as you will sound boring.