If you have an interview with Ryanair, it helps to know what questions they might ask and what the company is looking for in a candidate. Ryanair wants people who are safety-focused, customer-friendly, and able to stay calm under pressure. In this guide, you’ll find common Ryanair interview questions, why they ask them, and sample answers to help you feel confident and prepared.
By Role:
Ryanair Interview Questions and Answers
Can you tell us about yourself?
- Briefly talk about your hobbies and interests. Talk mainly about your previous work history and what you have been studying. Try to relate your previous work history and studies to the job you are interviewing for.
Why do you want to work for Ryanair?
Ryanair asks this question to see if you understand the company and are truly interested in working there. They want to know if you care about customer service, safety, and working in a fast-paced environment. It also helps them see if you will stay with the company long-term.
Sample Answer:
“I want to work for Ryanair because I like the fast-paced airline environment and enjoy helping people travel smoothly. Ryanair is known for being efficient and serving millions of passengers each year, and I want to be part of a team that focuses on safety, good service, and keeping flights on time. I think this role fits my strengths in communication, teamwork, and staying calm under pressure.”
What can you tell us about Ryanair?
About Ryanair
- Ryanair is a low-cost Irish airline that started in 1984.
- Ryanair Holdings plc is Europe’s largest airline group and the parent company of Ryanair, Ryanair UK, Buzz, Lauda, and Malta Air. Together, they form Europe’s cleanest and greenest airline group, with ambitious sustainability goals for 2030. Ryanair Holdings connects over 240 destinations in more than 40 countries and offers the lowest fares in Europe.
- The headquarters are in Swords, Dublin, Ireland.
- In 2017, Ryanair.com became the world’s most visited airline website.
- In 2014, the airline launched “Always Getting Better” (AGB) programme. The programme includes a wide range of customer service and digital enhancements such as a new website and app, new uniforms and cabin interiors, allocated seating, and tailored business, leisure, and family products. This was all launched in years 1, 2, 3, and 4 of the programme.
- Ryanair’s first flight was from Waterford to London in 1985.
Where do you see yourself in five years?
- If you don’t know what to say, look at other Ryanair jobs and find a position you can do in five years. This will appear to show that you are not a “job hopper” and a good fit for the company.
What is your greatest weakness?
- If you know you have a weakness required for the job, state it. However, tell the interviewer what you are doing to correct that weakness. For example, perhaps it is beneficial if you speak French. Then, state that speaking French is a weakness and that you have been overcoming this weakness by taking French classes.
What is your greatest strength?
- Look at the job description, find the required strengths to do the job, and then match the strengths to your own. Finally, state your greatest strength that matches the job description.
Tell us about a conflict you had with a co-worker/boss and how you dealt with it.
- It is okay to have conflicts, but it is important to state how you resolved them. For example, you could mention a conflict you had at your previous job, but make sure you state how you resolved it.
Why do you want to leave your current job?
- Make sure the interviewer knows you left on good terms. Perhaps you can state that you enjoyed your last job but didn’t see any career growth.
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Whether it was recent or a while ago, your experience can help others.
Ryanair Interview Questions Cabin Crew
To answer these questions successfully, let us first review the job description for the Ryanair cabin crew.
Description
Cabin Crew Opportunities with Ryanair – Europe’s Favourite Airline!
Ryanair is Europe’s Number 1 airline, carrying over 130m customers p.a. on more than 2,000 daily flights from 87 bases, connecting over 200 destinations in 34 countries on a fleet of 430 Boeing 737 aircraft, with a further 240 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m customers p.a. by FY24. ….
Full training is provided by Ryanair, and prior experience is not necessary! We currently have over 9000 Cabin Crew who are responsible for maintaining the highest industry safety standards while providing a best-in-class customer service experience to our 130 million passengers. If you enjoy travelling, meeting new people, and have excellent customer service skills then we would be delighted to hear from you!
Requirements
- Bags of enthusiasm
- Excellent customer service skills
- Hard-working mentality and ‘’can do’’ attitude
- Flexibility
- Not afraid of early starts and late nights
- The unrestricted right to live and work in the EU
- You must be between 5″2 (157 cm) and 6″2 (188 cm) in height
- The ability to swim 25 meters unaided
- Good level of English
Why do you want to be a member of our cabin crew?
- Say you have excellent communication skills, which allow you to work well with the customer and other crew members.
- State that you have strong multi-tasking skills, allowing you to handle various situations in continuous contact with the public.
- Mention that you pay strong attention to detail, which will allow you to ensure the safety and comfort of customers.
- Say you are a self-starter and a team player, allowing you to work well independently or in a team.
- Finally, mention that you have strong leadership skills, allowing you to respond to emergency and non-emergency situations.
How do you feel about working flexible hours?
- Say you do not like 9 to 5 hours and understand the need to work flexible hours.
Why should we hire you as a flight attendant?
- Here, you need to show how your previous and current work experience will benefit Ryanair if they hire you. The job description indicates that Ryanair values ‘Excellent Customer Service Skills.’ For example, in my previous job at a popular restaurant, I gained valuable work experience by providing excellent customer service while working well under pressure and multitasking.
- State that you are physically fit and able to stand for extended periods. You can push or pull moveable carts and swim 25 meters unattended. Finally, state that you are comfortable assisting customers with their baggage.
How would you define excellent customer service?
- The flight attendant has exceptional communication skills and is always friendly to customers.
- Customers are assisted when needed. The flight attendant is always willing to assist anyone with special needs, children, or the elderly.
How would you deal with an upset customer?
- First, state that you would listen to the customer and understand the complaint.
- Then, state that you would sympathize with the customer.
- Next, say you would try to fix the problem.
- Finally, mention that you will learn from the experience, and if the customer is still upset, say that you will not let it impact your service to other customers.
How do you feel about relocating to a different city?
- Tell the interviewer the truth, but if you are willing to relocate, make sure you sound enthusiastic.
Ryanair Cabin Crew Interview Tips
- Remember, you will be facing customers, so it is essential to look your best. Cover any tattoos, wear a limited amount of jewelry, and review other unusual flight attendant requirements.
Ryanair Pilot Interview Questions
Johan Aero writes about the Ryanair interview process and recommends Ace the Technical Pilot Interview for your Ryanair Technical Interview Questions. As you probably know, this is a much cheaper option than simulator time.
Finally, look at the Ryanair Pilot interview and assessment to get a better idea of the process.
Ryanair Interview Tips
- Bring extra copies of your CV.
- Make good eye contact throughout the interview.
- Don’t speak too fast, as you will sound nervous; don’t speak too slowly or blandly.