Sephora Interview Questions: [+Best Answers[

Sephora Interview

Congratulations on getting a Sephora Interview.

We can all agree interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Sephora Job Interview.

Here you will learn how to successfully answer Sephora Interview Questions.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Sephora Interview Questions and Answers

1. Can you tell us about yourself?

Here’s the deal!

Answering this question correctly is one of your best chances of selling yourself.

When answering this question state how your past and present work experience will benefit Sephora. Then state how your future goals align with Sephora’s Business objectives.

For example, in the past, I worked in retail as a cashier. Currently, I am in school studying business. In the future, I would like to stay in retail and work in management.

Here the interviewer is probably thinking this person has customer service and cashier experience. What this person is studying may come in handy at Sephora. Finally, the interviewer will think this person is not a flight risk as they want to remain in retail.

Remember to focus on what the interviewer wants to hear and don’t tell him/her your life story.

2. Why do you want to work at Sephora?

State you love working with people and love cosmetic products.
State you would be proud to work for a company with an environmental track record such as Sephora. In 2015, Sephora was recognized by Global Cosmetic News that their newly launched display cases have a 30% lighter metal frame that will reduce CO2 emissions by 220 metric tons.

3. What is your greatest weakness?

Make sure your greatest weakness does not impact your ability to work at Sephora. Whatever your greatest weakness is, state how you are overcoming this issue.
For example, my greatest weakness is my fear of public speaking. To overcome this weakness I have joined the public speaking group, Toastmasters.

4. What is your greatest strength?

Great strengths that would benefit Sephora are:

Great communication skills.
Good listener.
Quick learner.
Attention to detail.

Sephora Company Information

5. What can you tell us about Sephora?

About Sephora

Sephora is a French chain of cosmetics founded in 1969.
The headquarters are in Paris, France.
Sephora first opened in the United States in 1998 and in Canada in 2004.
As of 2022, Sephora operates approximately 2,500 stores in 32 countries worldwide, with an expanding base of over 460 stores across the Americas.
Sephora has a virtual artist app. By uploading a photo the user can get a virtual makeover.
In 2006, Sephora opened inside JC Penny.

6. How many products does Sephora carry?

Sephora carries around 340 brands along with its private label.

7. Who are Sephora’s competitors?

Several of Sephora’s competitors include Lush, Bath and Body Works, and The Body Shop.

Customer Service Interview Questions

8. How would you deal with an upset customer?

First, state you would listen and find out what is wrong with the customer. If they were unhappy with the service say you would apologize and try to make things right. If they were unhappy because of the product I would see if she could return it.

9. How would you define excellent customer service?

The staff is friendly and always willing to help the customer find what he or she needs.
Customers are not waiting in line for long periods at checkout.
The store display is well-kept and presented with adequate inventory.

10. Why do you believe customer service is so important?

Great customer service can

Increase customer loyalty.
Grow the amount of money each customer spends per visit.
Increase how often a customer buys from you.
Generate positive word-of-mouth about your business.

Additional Interview Questions

11. Why should I hire you?

When answering this question you need to think of what makes you stand out from the crowd. What experience do you have that others do not?
Perhaps you have more retail experience or cosmetic experience than other applicants.

12. Where do you see yourself in 5 years?

During the interview, you will want to show the hiring manager you have a long-term career plan. If you don’t know what to say I recommend having a look at careers that are related to Sephora’s line of business, such as retail, marketing, or becoming an esthetician. This will make it sound like Sephora is a great stepping stone for your career.
Alternatively, if you don’t know what to say then have a look at Sephora’s Careers section and find a position you can see yourself doing in five years.

13. What hours can you work?

The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
Let the interviewer know if you can work on weekends and holidays.

14. How was your attendance at your last job?

Be honest when answering this question as the interviewer may check references.
Emphasize that you understand the importance of starting your shift on time.

Questions to ask at the end of the Sephora Interview

15. Do you have any questions for us?

What do you like best about working here?
How do you describe your ideal candidate for this position?
What about this position is the most important?
How do you measure my success, and what could I do to meet your expectations?
Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
What opportunities will I have to learn and grow?

Sephora Second Interview

If you have a second interview it is more than likely to be with another manager. Study the questions above and you will do fine.

Sephora Interview Outfit

If you are on Sephora cashier interview or any other entry-level position then dress business casually. If you are on a management interview then dress formally.

Sephora Interview Tips

There is a Sephora Interview Demo where you role-play. They will ask you to role-play as a beauty advisor.

Some great tips are

Make sure you sanitize your hands.
Never double dip.
Offer your client a hand-held mirror.
Be sure to ask questions such as what is your skin type, what products are you using, and what are your main concerns.

Sephora Interview Questions