Smith's Interview Questions [+Best Answers]

If you are looking for Smith’s Interview Questions you have come to the right place.

We all know interview questions are stressful and competition is intense.

However, you can ace the interview with a small amount of preparation.

Here we will discuss Smith’s Interview Questions and Answers.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Smith’s Interview Questions and Answers

1. Can you tell us about yourself?

It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Smith’s

Possible Answers are

Say you like the service and the products you get at Smith’s and because of this, you would be proud to represent them.
State you would like a job that keeps you active.

3. What hours can you work?

The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
Let the interviewer know if you can work on weekends and holidays.

4. Why should Smith’s Food and Drug Hire you?

Have a second read of the job description and find the skills and experience required for the position.
Next, match the skills required for the job to your skill set.
Finally, reassure the interviewer you have the right skills.

Smith’s Company Information

5. What can you tell us about Smith’s?

Smith’s is a supermarket chain based out of Salt Lake City, Utah.
The supermarket was founded in Brigham City, Utah in 1911.
Today the supermarket is in Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.
Smith’s Food and Drug parent company is Kroger.

Smith’s Marketplace

In 2004, Kroger introduced a new store concept known as Marketplaces which are medium-sized department stores. Smith’s Marketplace sells clothing, and household goods and some contain bank branches and Fred Meyer Jewelers in addition to food and pharmacy sales.

Customer Service Interview Questions

6. How would you define excellent customer service?

The staff is friendly and always willing to help the customer find what he or she needs.
Customers are not waiting in line for long periods at checkout.
The store display is well-kept and presented with adequate inventory.

7. Can you tell us about a time you went above and beyond for a customer?

Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.
Here’s another example: I worked at a fast-food chain in my last job. There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

8. How would you deal with a difficult customer?

Listen and let the customer vent.
Show the customer you care.
Don’t blame the customer or the company.
Try to solve the problem or find someone who can.
Don’t make promises you can’t keep.
Finally, one must not take it personally. If you get upset, you will take it out on future customers.

9. Tell us about a time when you could not resolve a customer’s complaint.

It is common not to be able to resolve a customer’s complaint but to try and discuss a scenario where the outcome is positive. For example, once a customer came in for a sale and the product she wanted was sold out. I was able to track down my manager and he was able to tell me when the product would be back so I informed the customer. She was happy with the effort and said she would return.

Additional Smith’s Interview Questions

10. Why did you leave your last job?

Let’s first discuss what not to say!

Do not say anything negative about your previous employer
Do not say for money.
The commute was too long.

Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

11. How was your attendance at your last job?

Be honest when answering this question as the interviewer may check references.
Emphasize that you understand the importance of starting your shift on time.

12. What motivates you?

Possible answers are:

Do Say

Meeting deadlines, targets, or goals
Mentoring and coaching others
Learning new things
Coming up with creative ideas to improve something, or make something new
Working well as part of a team
Finding a way to solve a problem, or overcome a challenge

Don’t Say

Money
Employee Discounts

13. If you could be one animal what would it be?

Possible Answers are

Dogs show loyalty.
Ants are hard workers and team players.
Dolphins are smart.
Elephants are strong.
Gorilla is gentle but powerful, a good parent, and a good leader.

14. How do you feel about standing for long periods?

Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

Questions to ask at the End of your Interview

15. Do you have any questions for us?

What do you like best about working here?
How do you describe your ideal candidate for this position?
What about this position is the most important?
How do you measure my success, and what could I do to meet your expectations?
Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
What opportunities will I have to learn and grow?

Smith’s Interview Questions