United Airlines Interview Questions

If you are looking for United Airlines Interview Questions, you have come to the right place.

We can all agree that interviews are stressful and competition is intense.

However, with preparation, you can ace the United Airlines Interview.

We recommend reading the General United Airlines Interview Questions, but you can skip them and search by role.

United Airlines Interview Questions by Role

• United Airlines Flight Attendant Interview
• Ramp Agent Interview Questions

United Airlines Interview Questions and Answers

1. Can you tell me about yourself?

• Discussing your hobbies and interests is okay, but keep it brief. Focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for United Airlines?

• State that you would be proud to work for the first U.S. airline to publicly commit to reducing greenhouse emissions — 50 percent by 2050- and admire United’s goal of becoming the world’s most environmentally conscious airline.
• Say you want to learn and grow your career in the aviation industry. United has been a Fortune 500 company for well over 20 years, and you feel you could learn a lot here.

3. What is your greatest strength?

1. List your strengths.
2. Compare them with the job description.
3. Identify the greatest strength common to both lists.

4. What is your greatest weakness?

The interviewer may already know your weaknesses from your resume or first impression. Identify a skill you lack from the job description and explain how you’re working to improve it.

For example, suppose you are soft-spoken; the interviewer may assume you can’t make public announcements. Let the interviewer know your weakness is public speaking, but state that you are overcoming this weakness by enrolling in a Toastmasters class.

5. Where do you see yourself in five years?

• It is important to have career goals as they show you have ambition and are focused.
• If you don’t know what to say, look at other jobs at United and find a position you can do in five years.

United Airlines Company Information

6. What can you tell us about United Airlines?

About United Airlines

• United Airlines is the third-largest carrier in terms of revenue in the world.
• The headquarters are in Chicago, IL.
• United Airlines is a member of Star Alliance.
• Its frequent flyer program is called MileagePlus.
• In 2012 United and Continental merged their airlines. Today, you can see the Continentals logo on the tail with United written on the plane.
• They are traded on the New York Stock Exchange as UAL.
• The member lounge is called the United Club.

7. Who are United Airlines competitors? 

• United Airlines’ top competitors include JetBlue, Southwest Airlines, Delta Air Lines, and American Airlines.

8. What are United Airlines’ core 4 values?

• United’s core4 principles of safe, caring, dependable, and efficient align.

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United Airlines Flight Attendant Interview Questions

United Airlines Video Interview

You would prepare for a video interview the same way you would for a regular interview. The key is to get yourself a quiet room with no distractions and make sure the room is tidy.

Check out How to Pass the Flight Attendant Video Interview

1. Why should we hire you as a flight attendant?

Flight attendants should have the following skills: communication, multitasking, attention to detail, teamwork, and leadership. Be sure to mention if you have these skills, any first-aid experience and if you speak a second language.

Sample Answer

“I have strong communication and multitasking skills, which help me work well with customers and crew. My attention to detail ensures passenger safety and comfort. I am a self-starter and a team player. My strong leadership skills prepare me for emergencies. Additionally, I have first aid experience and speak a second language.”

2. Do you mind working irregular hours and on holidays?

• We all know this is not a Monday-to-Friday job, so tell them you have no problem working the hours United Airlines assigns you.

3. How would you deal with an upset customer?

Say you would deal with an upset customer in these four steps

1. Listen to the customer.
2. Sympathize with the customer.
3. Apologize to the customer.
4. Try to fix the problem to the best of your abilities.

4. What languages do you speak?

• Speaking a second language is a huge benefit as United has a large domestic and international route network with a large presence in Asia.

5. How have you gone above and beyond for a customer?

• Make a list of jobs you have done in the past and consider how you went above and beyond for a customer.
• For example, suppose you worked at a restaurant, and they did not have a particular item on the menu, so you went to the restaurant next door and got it for them.

6. What do you think the United Brand is?

• Connecting People and Uniting the World.

7. Can you name a situation you wish you had handled differently at work?

• Try to think of a situation that does not show a personal weakness.
• For example, suppose you spent your lunch hour with your colleagues. One of the colleges was very negative and, as a result, made others negative, resulting in many changing jobs.
• State how you felt you should have tried to spin the situation around and bring positive aspects to the job.

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United Airlines Ramp Agent Interview Questions

Why should we hire you as our ramp agent? 

• Say you are physically fit and will not have problems moving items of 70 pounds or more regularly.
• State that you have excellent communication skills that will help you communicate information and instructions verbally and/or via radio.
• Say pay excellent attention to detail which will allow you to ensure baggage gets to the right place.
• State you work well under pressure.

Do you have a valid driver’s license? 

• You must drive motorized equipment, such as belt loaders, and a driver’s license.

What hours can you work? 

• The job description states you need to be available to work various shifts, including nights, weekends, holidays, and overtime, so it is in your best interest to be as flexible when answering this question.

How do you work under pressure? 

• Airlines get very busy, especially during the holidays.  Give the interviewer a great example of how you worked well under pressure in school or your last job.

See Also

• Share Your Interview Experience – Help Others Prepare