Walmart Interview Questions

If you are looking for Walmart Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Walmart Interview.

Here you will find frequently asked Walmart Interview Questions and Answers.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Walmart Interview Questions and Answers

1. Tell me about yourself?

• It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Walmart?

• Discuss how Walmart offers customers great value with lower prices compared to most department stores.
• Express your admiration for the company’s capacity to create jobs, lower inflation, and provide excellent products for families of all income levels.
• As a Fortune 500 company, state you believe you can learn much about the retail industry from Walmart.
• Say that you want to work in a fast-paced environment.

3. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

4. Where do you see yourself in 5 years?

• Explore other job opportunities at Walmart and identify a role that you envision yourself in five years from now. If you sound committed to Walmart, they won’t mind spending the time to train you.

Walmart Company Information

5. What can you tell us about Walmart?

About Walmart

• Walmart is the largest retailer in the world.
• They offer common goods, such as groceries and clothing.
• All Walmart stores have pharmacies, as well as photo and vision centers.
• Customers can shop online.
• The company ranked #1 on the Fortune 500 list in 2023.
• The headquarters are in Bentonville, Arkansas.
• Sam Walton founded Walmart.
• Their motto is “Save Money, Live Better”.
• They sell quality fashion clothing called George. George is considered fashionable yet affordable.
• They offer customers a Walmart Credit Card.
• Try our Walmart Interview Preparation Quiz and see how well you know Walmart.

6. Who are our competitors?

• Several of Walmart’s competitors include Amazon, Home Depot, Ikea, Costco, Lowes, ALDI, Walgreens, CVS, Target, Lidl, and Kroger.

Customer Service Interview Questions

7. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

8. How would you deal with an upset customer?

• I would determine the cause of their dissatisfaction. If the customer expressed unhappiness regarding a previously purchased item, I would inquire whether they have their receipt. If they do, I would guide them to customer service for a refund or a replacement of the item. Alternatively, if the customer is frustrated by an inability to locate a specific product, I would personally assist in finding it instead of just giving general directions.
• Tip!  Learn Walmart’s Return Policy as it may help you answer this question.

9. Tell us about a time when you went above and beyond for a customer?

• Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
• Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Strengths and Weaknesses

10. What is your greatest weakness?

11. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.

Previous Work Experience Interview Questions

12. Why is there a gap in your resume?

• The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

13. What do you like most about your current or last job?

• Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
• The best answer is to say that you enjoyed everything about your last job; however, you feel that you have learned all you could in that role and are now looking for new challenges.

14. Why did you leave your last job?

• Similar to the previous question, say that you enjoyed everything about your last job, however, you feel that you have learned all you can in that role and are now looking for new challenges.

Behavioral Interview Questions

15. How do you handle stress?

It is only natural to get stressed at work. What is important is how you deal with it.  

Below is a possible answer: 

When I have too many tasks, I step back, take a deep breath, and prioritize what I need to do.  I usually complete quick wins or high-priority tasks first.  I also use stress as a motivator.  I get great job satisfaction when I successfully handle a stressful day.

16. Can you tell me about a time you had a conflict at work and how you resolved it?

It is only natural to have occasional conflicts at work.  The important thing is how you and your colleague came up with a positive outcome.

For example, in my last job, I worked in retail and stocked shelves.  While doing this, I placed the items I felt had the most marketing appeal at eye level.  My manager told me to place perishable products or merchandise with high-profit margins at a height that will be at eye level for the average person when stocking shelves. When discussing this issue, I listened to what my manager was saying and did not argue. I understood my mistake and stocked shelves the way my manager wanted me to. I also felt I learned a valuable lesson in marketing.

Additional Walmart Interview Questions

17. What experience do you have?

• If you have any retail or cashier experience, talk about it.  If you don’t have retail experience or any other type of experience, don’t worry.  Walmart hires lots of first-time workers.

18. Why should I hire you?

It doesn’t matter if you are applying for a position as an overnight stocker, pharmacy technician, or department manager, the best way to answer this question is to re-read the job description and find skills that you have, that match that job description. After rereading the job description for the cashier, here is what I found:

• Provides excellent customer service by Practicing the 10-Foot Attitude. Here, we have the first skill, which is people skills.
• Must maintain excellent productivity levels by scanning merchandise quickly and accurately. Skill number two: working quickly and accurately.
• Achieving the scanning percentage goal. Attending all Cashier training sessions. The third skill is being a quick learner.
• Looking at the qualification section, it states they are looking for someone with mathematical skills, notability adding and subtracting, and working with decimals.  This leads to skill number four, which is math skills.  Note, you do not have to be a math professor to be good at making change for a customer, so state you have great math skills.

Taking the information above into account, when asked “why should I hire you?” at your cashier interview:

1. Mention that you have excellent people skills and enjoy meeting new people.
2. Say that you can perform tasks quickly and accurately.
3. State that you are a quick learner.
4. Finally, say that you have great math skills and are comfortable making change.

19. What motivates you?

20. What are your salary expectations?

• This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
• Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
• Ask about the salary range if you don’t know what to say.  You can then counter with the high end of the range.
• Note most entry-level jobs will pay minimum wage.

21. How would you describe yourself in 3 words?

There are many words you could use to describe yourself but what are the best words to use in a Walmart interview?  

• Customer-oriented, hard-working, and motivated.
• Communicative, Independent, and Team-Player. 
• Organized, helpful, and insightful.
• Calm, productive, and positive.

Additional Interview Questions Continued

22. If you could be one animal what would it be?

Possible Answers are

• Dogs show loyalty.
• Ants are hard workers and team players.
• Dolphins are smart.
• Elephants are strong.
• Gorilla is gentle but powerful, a good parent, and a good leader.

23. How did you find this position?

Possible Answers are

• State you have always wanted to work in retail and since Walmart is an industry leader, you have been actively searching for jobs at Walmart.com

24. If hired at Walmart how long do you expect to stay?

• If you are a student tell the interviewer you plan on staying at Walmart as long as you are in college or university.
• Tell the interviewer you plan on staying as long as there is career growth, which you feel is very possible if you work hard at Walmart.

25. Do you prefer working at the register or on the floor?

• There is no wrong answer to this question. Both require standing for long periods and communication with customers.

26. How do you feel about marketing Walmart credit cards?

• Cashiers often offer customers Walmart Credit Cards. Be sure to check out any benefits the credit card may offer.
• State that you would find marketing these credit cards an exciting challenge and that you would enjoy telling customers about any perks they would enjoy by having the card.

Questions to ask at the end of the interview

27. Questions to ask on a Walmart Interview?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

What to Wear to a Walmart Interview

• For an entry-level job interview, opt for business casual attire and avoid wearing shorts or jeans.
• When interviewing for a management position, dress formally or in business casual. Consider wearing blazers and dark trousers or wrap dresses for females. Avoid sportswear.

Walmart Interview Tips

• Arrive 10 minutes early.
• Don’t speak too fast, as you will sound nervous.
• Don’t speak too slowly, as you will sound boring.
• Turn off your smartphone.
• Learn as much as you can about Walmart.

How do I prepare for a Walmart Interview?

• Learn as much as you can about the company and ask yourself why you want to work there.  Why would you rather work at Walmart than at other retailers?
• Review potential interview questions and think about how you will answer them from your personal experience.  
• Think about where you see yourself in the future.  Walmart will want to hire people whose career goals align with the retail industry.  If you want to work at Walmart to pay for your education that is fine but make sure you demonstrate that you are committed to working there and will not quit in a few weeks.
• Plan how you are going to get there. Make sure you know where you are going and how long it takes to get there. Go online and work out the easiest way to get there, then be sure to add on extra time so you are on time. The last thing you want is to arrive late.

Walmart Interview Process

• After you fill out your application it will get reviewed by a personal associate to see if you are a good match for the role.  Next, interviews will be scheduled.  If the interview goes well, you will receive an offer of employment and be asked to do a background check and a drug screen if applicable.  The final step is to schedule an orientation which will allow you to learn more about the company and the facility you will be working in.

See Also:

• What I Wish EVERY Job Candidate Knew: 15 Minutes to a Better Interview
• Overnight Stocker Interview Questions
• Cashier Interview
• Sales Floor Associate Interview Questions
• Vision Center Interview Questions
• Walmart Job Descriptions