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Williams-Sonoma Interview Questions

Interviews

Williams-Sonoma Interview Questions
Williams-Sonoma Interview Questions

If you are looking for Williams-Sonoma Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, you can ace the interview with a small amount of preparation.

Here we will discuss how to answer Williams-Sonoma Interview Questions successfully.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Williams-Sonoma Interview Questions

1. Can you tell me about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Williams-Sonoma?

Possible Answers are

  • State you feel you have strong communication skills which will help when working with customers and working with other team members.
  • Say why you love the products at Williams-Sonoma and why you think it is better than its competitors.
  • Mention you would like a job that keeps you active.

3. Why should Williams-Sonoma hire you?

  • State and experience you have in customer service, retail, or sales.
  • Discuss skills you may have such as communication, being a quick learner, or the ability to work under pressure,

4. What is your greatest strength?

  • The best way to respond to this question is to describe the skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the experience and skills to do the job.

5. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

Company Information

About Williams-Sonoma

6. What can you tell us about Williams-Sonoma?

  • Williams-Sonoma, Inc. is a specialty retailer of high-quality products for the home.
  • Chuck Williams founded Williams-Sonoma in 1956.
  • Williams-Sonoma operates retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchises brands to third parties in a number of countries in the Middle East, the Philippines, and Mexico.
Inside a Williams-Sanoma
Inside a Williams-Sonoma

7. Who are Williams-Sonoma’s competitors?

  • Its competitors include Target, Kirkland’s, Crate and Barrel, and Bed Bath & Beyond.

Customer Service Interview Questions

8. Can you tell us how you would deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

9. How would you define excellent customer service?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods at checkout.
  • The store display is well-kept and presented with adequate inventory.

10. Why do you believe customer service is so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

Additional Williams-Sonoma Interview Questions

11. How do you feel about standing on your feet for long periods?

  • Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

12. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

13. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

14. How was your attendance at your previous job?

  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.

Questions to ask at the End of the Interview

15. Do you have any questions for us?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

What is the interview process at Williams-Sonoma?

  • The hiring or interview process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.

Does Williams-Sonoma drug test?

  • Williams-Sonoma does reserve the right to drug test but most applicants do not get tested.

See Also