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WestJet Interview Questions

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WestJet Interview Questions
WestJet Interview Questions

If you are looking for WestJet Interview Questions you have come to the right place.

We can all agree that interviews are stressful and that competition is intense.

However, with a small amount of preparation, you can ace the WestJet interview.

Here we will discuss how to successfully answer frequently asked WestJet Interview Questions.

Note these are practice questions, and we are not affiliated with the mentioned company or able to guarantee specific questions.

WestJet Interview Questions and Answers

1. Tell us about yourself? 

This question is your best chance to sell yourself if you answer it correctly.

First, let’s discuss what not to say:

  • Do not tell your life story.
  • Do not ramble.

What to say:

  • Talk about how your past and present work experience and how it relates to the job you are interviewing for.
  • Next, tell the interviewer your future goals and how they relate to WestJet’s line of business.

Example

Previously I worked as a server where I learned a lot about customer service and guest satisfaction. Currently, I am studying hospitality and tourism. In the future, I plan to work in the tourism industry.

2. What can you tell us about WestJet?

About WestJet

  • WestJet is a Canadian Airline founded in Calgary Alberta in 1996.
  • The airline flys to more than 100 destinations in North America, Central America, The Caribbean, and Europe. 
  • WestJet is Canada’s second-largest airline.
  • Swoop is a new affiliated airline of WestJet that aims to be an ultra-low-cost carrier.
  • WestJet has two direct subsidiaries, WestJet Encore, and WestJet Link. Both subsidiaries offer flights to routes with less traffic.

3. Why do you want to work for WestJet?

  • Say you enjoy traveling.
  • Mention you enjoy working with people.
  • Finally, state you enjoy the customer experience you get at WestJet and if hired you would be proud to be part of your team.

4. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned not to overreact and think about what was said. I have found that I have become a better employee when I learn from feedback.

5. What is your greatest strength?

  • The best way to respond to this question is to describe your skills and experience that directly correlate with the job you are applying for. Therefore review the job description and reassure the interviewer that you have the experience and skills to do the job.

6. How would you deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

7. Why should WestJet hire you? 

Have a second read of the job description and find key skills and experience they are looking for and reassure the interviewer you have those traits.

For example, suppose you are on a service ambassador interview.  The WestJet guest service ambassador job description (GSA) states

  • GSAs are responsible for helping our guests have a positive experience getting through the airport onto the aircraft (skill required: outgoing).
  • GSAs have a wide range of skills in their toolkit to deal with the situations that come up from late guests to lost pets (skill required: works well under pressure).
  • These empowered problem solvers are on their feet for long periods of time (skill required: physically fit).
  • They also have stellar knowledge of the fees, regulations, and restrictions that are involved with air travel (skill required: quick learner).
  • You won’t have to lend out your power tools, but if you don’t mind sharing your time and positive attitude, WestJet might be the place for you (skill required: communication skills).

When asked why should I hire you? You should respond with:

  • Say you have excellent communication skills and will always welcome guests with a positive attitude.
  • State you work well under pressure and will not have any issues quickly helping guests who arrive late.
  • Finally, mention you are a quick learner and will not have any issues learning rules about fees, regulations, or any restrictions that WestJet may have.

8. Where do you see yourself in five years?

This question is designed to see if you have goals but, more importantly, to see if you are a good fit for the airline.

  • If you are unsure of what to say have a look at the WestJet career website and find a job you can see yourself doing in five years.

9. Who are WestJet’s competitors?

10. Do you have any questions for us?

  • What do you like best about working here? 
  • How would you describe your ideal candidate for this position? 
  • If I were to start tomorrow what would be my top priority? 
  • What is the history of this position? 
  • What about this position is the most important? 
  • How would you measure my success, and what could I do to succeed in your expectations? 
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

See Also

Please note we cannot guarantee the questions asked during the interview as we are not affiliated with the company mentioned in this post. These practice questions are designed to increase confidence. Worknearyou.ca takes no responsibility for the success or failure of your interview.