WestJet Interview

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WestJet Interview Questions and Answers

WestJet Interview Questions and Answers

Congratulations on getting a WestJet Interview.

We can all agree that interviews are stressful and that competition is intense.

However, with a small amount of preparation, you can ace the WestJet interview.

Here we will discuss how to successfully answer frequently asked WestJet Interview Questions.

WestJet Interview Questions

Tell us about yourself? 

Here’s the deal!

This question is your best chance to sell yourself if you answer it correctly.

First, let’s discuss what not to say:

  • Do not tell your life story.
  • Do not ramble.

What to say:

  • Talk about how your past and present work experience and how it relates to the job you are interviewing for.
  • Next, tell the interviewer your future goals and how they relate to WestJet’s line of business.

For example, suppose you are at a WestJet flight attendant interview.

  • Previously I worked as a server where I learned a lot about customer service and guest satisfaction. Currently, I am studying hospitality and tourism. In the future, I plan to work in the tourism industry.

What can you tell us about WestJet?

  • WestJet was founded in Calgary Alberta in 1996.
  • WestJet is Canada’s second-largest airline.
  • WestJet was founded by Gregg Saretsky.
  • WestJet has over 8300 employees.
  • WestJet travels to more than 88 destinations in Canada, US, Mexico, Europe and the Caribbean.

Why do you want to work for WestJet?

  • I enjoy traveling.
  • I enjoy working with people.
  • I enjoy the customer experience I get at WestJet and would be proud to be part of your team.

What is your greatest weakness?

  • When I get caught up in my work I don’t take enough time for myself.
  • I work too much and I sometimes don’t make enough time for my friends and family.

How would you deal with an upset customer?

First I would find out what is wrong with the customer.

  • If it was because the flight was delayed I would sympathize with the customer and apologize for the delay.
  • If they were unhappy about the seating I would see if I could put them in a different seat.
  • If it was lost luggage, I would tell them where they can retrieve it.

Why should WestJet hire you? 

Have a second read of the job description and find key skills and experience they are looking for and reassure the interviewer you have those traits.

For example, suppose you are on a service ambassador interview.  The WestJet guest service ambassador job description (GSA) states

  • GSAs are responsible for helping our guests have a positive experience getting through the airport onto the aircraft (skill required: outgoing).
  • GSAs have a wide range of skills in their toolkit to deal with the situations that come up from late guests to lost pets (skill required: works well under pressure).
  • These empowered problem solvers are on their feet for long periods of time (skill required: physically fit).
  • They also have stellar knowledge of the fees, regulations, and restrictions that are involved with air travel (skill required: quick learner).
  • You won’t have to lend out your power tools, but if you don’t mind sharing your time and positive attitude, WestJet might be the place for you (skill required: communication skills).

When asked why should I hire you? You should respond with:

  • I have excellent communication skills and will always welcome guests with a positive attitude.
  • I work well under pressure and will not have any issues quickly helping guests who arrive late.
  • I am a quick learner and will not have any issues learning rules about fees, regulations, or any restrictions that WestJet may have.

Where do you see yourself in five years?

This question is designed to see if you have goals but, more importantly, to see if you are a good fit for the airline.

  • If you are unsure of what to say have a look at the WestJet career website and find a job you can see yourself doing in five years.

 Questions to ask at a WestJet Interview

  • What do you like best about working at WestJet?
  • What are characteristics of your best employees?
  • What type of advancement can your top performing employees receive?

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