B&M Interview Questions

If you are looking for B&M Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can be successful in the job interview.

Here we will discuss how to successfully answer B&M Interview Questions.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

B&M Interview Questions and Answers

1. Can you tell us about yourself?

• It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at B&M?

Possible Answers are

• State you think B&M offers exceptional value for its customers and because of this, you would be proud to represent them.
• Say you feel you have strong communication skills which will allow you to work well with customers and other team members.
• Mention you would like a job that keeps you active.
• State why you think B&M is better than its competitors.

3. Why should B&M hire you?

• Have a second read of the job description and find the skills and experience required for the position.
• Next, match the skills required for the job to your skill set.
• Finally, reassure the interviewer you have the right skills.

4. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

Company Information

5. What can you tell us about B&M?

• B&M is a variety store founded in 1978.
• As of 2023, B&M has grown to over 700+ stores and employs over 35,000+ staff.
• B&M believes in selling top-branded products at sensational prices.
• The retailer has stores throughout England, Scotland, Wales, and Northern Ireland.

6. Who are B&M’s competitors?

• B&M’s competitors include Poundland, Aldi, and Wilko.

Customer Service Interview Questions

7. How do you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

8. How would you deal with a difficult customer?

1. Listen and let the customer vent.
2. Show the customer you care.
3. Don’t blame the customer or the company.
4. Try to solve the problem or find someone who can.
5. Don’t make promises you can’t keep.
6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

9. Why is customer service so important?

Great customer service can

• Increase customer loyalty.
• Grow the amount of money each customer spends per visit.
• Increase how often a customer buys from you.
• Generate positive word-of-mouth about your business.

Additional Interview Questions

10. What motivates you?

11. How do you feel about standing for long periods?

• Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

12. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

1. The Strength – state the strength
2. Proof of the strength – an example of how you have used this strength.
3. The strength’s relevance to THIS job.

13. What is your greatest weakness?

• It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
• When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

14. Why did you leave your last job?

Interviewers ask this question for the following reasons.

• Did you leave for a good reason?
• Did you leave voluntarily?
• Did you leave on good terms?
• What are your work values?

Here is a sample response

“I enjoyed my last job at Company XYZ, however, I felt growth was minimal and I was no longer learning. I want to explore new challenges”.

Questions to ask at the end of the interview

15. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

See Also

• The Interview Checklist
• General Interview Q&A
• The Behavioral Interview
• Search for Jobs