Chick-fil-A Interview Questions

If you are looking for Chick-fil-A Interview Questions, you have come to the right place.

We can all agree that interviews are stressful and that competition is intense.

However, with preparation, you can ace the Chick-fil-A Job Interview.

Here, we will discuss how to successfully answer Chick-fil-A Interview Questions and Answers.

Please note these are practice interview questions, and we are not affiliated with the company mentioned in this post.

Chick-fil-A Interview Questions and Answers

1. What can you tell us about Chick-fil-A?

About Chick-fil-A

• Chick-fil-A is a restaurant that specializes in chicken sandwiches.
• The restaurant is the nation’s second-largest quick-service chicken restaurant chain by sales.
• As of 2023, Chick-fil-A has over 2600 restaurants.
• Chick-fil-A closes all of its restaurants on Sundays.
• Video: Crazy Facts About Chick-fil-A You Never Knew
• Think you know a lot about Chick-fil-A?  Take our Chick-fil-A Interview Questions Quizlet and see how you do!

2. Can you tell us about yourself?

3. Why do you want to work for Chick-fil-A?

Now, you need to sound excited when answering this question!

• Mention you love the service and the food you get at Chick-fil-A and, because of this, you would be proud to represent them.
• State that you want to work for a growing franchise and learn more about this restaurant’s formula for success (reference any positive reviews on Yelp).
• If you are going to college state, a career at Chick-fil-A is a great way to pay for school.

4. Why should I hire you?

• Reread the job description and find the skills and experience required for the position.
• Next, match the skills required for the job to your skill set.
• Finally, reassure the interviewer you have the right skills.

5. Where do you see yourself in five years?

• If you want to stay in the restaurant industry, tell them.
• If you are in school, tell them what you plan on doing when you finish.

6. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

7. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience that directly correlate with the job you are applying for. With this in mind, review the job description and reassure the interviewer that you have the expertise and skills to do the job.

8. What is your greatest weakness?

9. What are your salary expectations?

• This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
• Be sure to research salary expectations for your role before the interview. Plenty of sites discuss salary ranges.
• Ask about the salary range if you don’t know what to say. Then, counter with the high end of the range.
• Note most entry-level jobs will pay minimum wage.

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Customer Service Interview Questions

10. How would you deal with an irate customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.
• Finally, one must not take it personally.  If you get upset, you will take it out on future customers.

11. How would you define excellent customer service?

• The food is fresh and made to order.
• Customers do not wait long for their orders.
• The staff is friendly and never too busy for the customer.
• The restaurant is clean both inside and out.

12. Why do you believe customer service is so important?

Great customer service can

• Increase customer loyalty
• Grow the amount of money each customer spends per visit
• Increase how often a customer buys from you
• Generate positive word-of-mouth about your business

Previous Work Experience Interview Questions

13. Why did you leave your last job?

14. What do you like most about your current or last job?

• Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job.
• The best answer is that you enjoyed everything about your last job; however, you feel you have learned all you could in that role and are now looking for new challenges.

15. How would your previous boss describe you?

Stating you have any of the characteristics below is a great way to answer this question. 

• My boss would describe me as motivated, enthusiastic, respectful, curious,  presentable, happy, honest, polite, intelligent, ambitious, high energy, hospitable, and conscientious.

Behavioral Interview Questions

16. When have you gone above and beyond for a customer?

• Customers love it when you go above and beyond for them, which generates more business. Think of a time you went above and beyond for a customer.
• For example, when I was a server at a restaurant, we did not have a particular dessert. Luckily, the dessert next door had it, and I got it for them.

17. Could you tell me when your punctuality or attendance impacted your work?

• Everyone misses work occasionally, but make sure you have a good reason. Also, explain what you did to reduce the impact of your absence.
• For example, I worked at a popular fast-food chain and could not attend my shift due to an illness. I phoned several team members, and I was able to find someone to cover my shift.

18. Can you tell us about a time you disagreed with a coworker or manager and what the outcome was?

• It is only natural to have conflict at work.  What is important is how you and your colleague develop a positive outcome.

Additional Chick-fil-A Interview Questions

19. If you could be one animal, what would it be?

Possible Answers are

• Dogs show loyalty.
• Ants are hard workers and team players.
• Dolphins are smart.
• Elephants are strong.
• Gorilla is gentle but powerful, a good parent, and a good leader.

20. Who are Chick-fil-A’s competitors?

• KFC, Churches Chicken, and Popeyes are competitors. McDonald’s and Burger King are other restaurants that have entered the chicken burger wars.

21. What motivates you?

22. How did you find this job?

• Interviewers ask this question because they want to hire someone specific for the job. If possible, mention that you have been actively monitoring jobs on the company’s website and applied for the role.

23. How do you feel about standing for long periods? 

• Most restaurant jobs require you to work on your feet for long periods. If possible, let the interviewer know you are okay with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

24. What item do you like best on our menu? 

• Be sure to familiarize yourself with the Chick-fil-A menu before your interview. Pick out a favorite item to show you are passionate about this restaurant.

Questions to ask at the end of the interview

25. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Chick-fil-A Interview Tips

• Arrive 10 minutes early.
• Turn off your smartphone.
• Learn as much as you can about the company.
• Don’t speak too fast, as you will sound nervous.
• Don’t speak too slowly, as you will sound dull.
• Make eye contact during the entire interview.

Chick-fil-A Interview Attire

• This restaurant does a lot of open interviews, so ensure you dress well when applying.
• Dress in business casual attire if you are on a Chick-fil-A Cashier or non-management interview.
• If you are on a Chick-fil-A Operator Interview, then dress formally.

Chick-fil-A Second Interview Questions

• If you have a second interview, it will likely be with the hiring manager.
• If you answer the questions above, you will do fine.

How should I prepare for a Chick-fil-A interview?

• Learn as much as possible about the company and ask yourself why you want to work there. 
• Review potential interview questions and consider how you will answer them based on your experience. For example, can you tell us about when you were stressed at work and how you handled it?
• Think about where you see yourself in the future. Chick-fil-A prefers to hire people whose career goals align with the restaurant industry. Perhaps you want to get into restaurant management. Note that if you want to work at Chick-fil-A to pay for your education, that is fine, but make sure you demonstrate that you are committed to working there for more than a few months.
• Know where you are going and how long it takes to get there. Go online and find the easiest way to get there, then add extra time to be on time. The last thing you want is to arrive late.

See Also

• Restaurant Interview Questions
• Checklist for Your Interview 
• Commonly Asked  Interview Questions
• Chick-fil-A Job Descriptions