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Dollar Tree Interview Questions

Interviews

Dollar Tree Interview Questions
Dollar Tree

If you are looking for Dollar Tree Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview.

Here we will discuss how to successfully answer potential interview questions at Dollar Tree.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

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Dollar Tree Interview Questions and Answers

1. Can you tell us about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Dollar Tree?

Possible Answers are

  • State you feel Dollar Tree offers exceptional value for its customers.
  • Mention you like the customer service and the product you receive at Dollar Tree.
  • Say why you think it is better than its competitors.
  • State you would like to grow your career in retail and you feel you could learn a lot by working at a Fortune 500 company.

3. Why should Dollar Tree hire you?

Possible Answers are

  • State you have strong communication skills which will allow you to work well with customers and other team members.
  • Mention you work well under pressure
  • State you are a quick learner

4. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

Company Information

5. What can you tell us about Dollar Tree?

About Dollar Tree

  • Dollar Tree is a chain of discount variety stores with headquarters in Chesapeake, Virginia.
  • The retailer has locations in the U.S. (48 States), and Canada.
  • In addition to Dollar Tree, the company operates the banners Dollar Bills and Family Dollar.
  • Dollar Tree provides its customers with national, regional, and private-label brands.
  • In 2010 Dollar Tree purchased Dollar Giant in Canada and purchased Family Dollar in the U.S. in 2014.
  • Dollar Tree is classified as an extreme discount store.

6. Who are the competitors of Dollar Tree?

Customer Service Interview Questions

7. How would you define excellent customer service?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods at checkout.
  • The store display is well-kept and presented with adequate inventory.

8. Why is customer service so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

9. How would you deal with a difficult customer?

  1. Listen and let the customer vent.
  2. Show the customer you care.
  3. Don’t blame the customer or the company.
  4. Try to solve the problem or find someone who can.
  5. Don’t make promises you can’t keep.
  6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

10. Tell us about a time you went above and beyond for a customer.

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Interview Questions

11. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.
Example

“I enjoyed my time at my last job, but, I have outgrown my current role and I am looking for new challenges.”

12. How was your attendance at your last job?

  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.

13. How do you feel about standing on your feet for long periods?

  • Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

14. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money 
  • Employee Discounts

15. How did you find this job?

  • Interviewers ask this question because they want to hire someone specific in their job hunt.
  • Employers want to hire someone who knows what they want. Therefore, state you have been actively monitoring jobs on the company’s website and that you are happy to get the interview.
  • Note you have to be honest when answering this question as they may already know how you applied for this position.

Questions to ask at the end of the Interview

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

Dollar Tree Cashier Interview Questions

Here are our top recommendations for Cashier Interview Questions

  1. Why do you want to be a cashier?
  2. Why should we hire you as a cashier?
  3. What hours can you work?
  4. How would you deal with a difficult customer?
  5. Are you okay standing on your feet for long periods?

How do I prepare for a Dollar Tree Interview?

  • Learn as much as you can about the company and ask yourself why you want to work there.  Why would you work at Dollar Tree than any other retailer?
  • Review potential interview questions and think about how you will answer them from your own experience.  For example, tell us in the past when you could not make a customer happy.  What did you do about it?
  • Think about where you see yourself in the future.  Dollar Tree will want to hire people whose career goals align with the retail industry.  Perhaps you want to open a franchise one day or become a manager in retail.  Note if you want to work at Dollar Tree to pay for your education that is fine but make sure you demonstrate that you are committed to working there for more than a few months.
  • Make sure you know where you are going and how long it takes to get there. Go online and work out the easiest way to get there, then be sure to add on extra time so you are on time. The last thing you want is to arrive late.

Dollar Tree Hiring Process

  • The hiring process is simple. After you apply you will get a call for a one-on-one interview.

What should I wear to a Dollar Tree Interview?

Entry-Level Position

Entry-Level Position

  • Dress business casually if you are interviewing for an entry-level position.  Do not wear shorts and avoid wearing jeans.
Management Position

Management Position

  • Dress formally or business casual if you are interviewing for a management position.  Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes. 
Colors

Colors

  • Blue tells employers that you’re credible and trustworthy.
  • Black shows leadership and is great if you’re going for a senior position.

  • Red sends a message that you are assertive and will work well in a field like sales.

  • People consider wearing orange to a job interview unprofessional, linking it to being the worst color choice.

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