Hawaiian Airlines Interview Questions

If you are looking for Hawaiian Airlines Interview Questions, you have come to the right place.

We all know interviews are stressful and competition is intense.

However, you can ace the Hawaiian Airlines Interview with little preparation.

Here we will discuss how to answer Hawaiian Airlines Interview Questions successfully.

By Role

• Flight Attendant

Common Questions Asked in Hawaiian Airlines Interviews

1. What can you tell us about Hawaiian Airlines?

About Hawaiian Airlines

• Hawaiian Airlines was incorporated in 1929 under the name Inter-Island Airways Limited.
• Hawaiian Airlines’ parent company is Hawaiian Holdings and is traded on the NASDAQ stock exchange.
• As of 2019, Hawaiian Airlines operates flights to Asia, American Samoa, Australia, Hawaii, New Zealand, and the United States mainland.
• The head office is in Honolulu, Hawaii.
• As of 2019, Hawaiian Airlines is the 10th largest commercial airline in the US.

2. Why do you want to work at Hawaiian Airlines?

Say you want to work in the aviation industry and feel Hawaiian is an excellent place to grow your career for the following reasons.

• The airline was voted as the airline with the best on-time performance by U.S. DOT.
• Hawaiian is the oldest US carrier that has never had a fatal accident or a hull loss. It frequently tops the on-time carrier list in the United States and has the fewest cancellations, over-sales, and baggage handling issues.
• Travel + Leisure, Zagat, and Condé Nast Traveler have also rated it the best carrier serving Hawaii.
• Tip! Make sure you sound excited when answering this question.

3. Why should we hire you?

• Look at the job description and find the essential skills and experience required. Show the interviewer you have the skills and expertise to do the position. Your answer must show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.

4. What is the Hawaiian Airlines Mission Statement?

• To grow a profitable airline with a passion for excellence, our customers, our people, and the spirit of Hawaii.

5. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

1. The Strength – state the strength
2. Proof of the strength – an example of how you have used this strength.
3. The strength’s relevance to THIS job.

6. What is your greatest weakness?

7. Do you work well under pressure?

• You will want to state that you work well under pressure. Try to follow up with a real-life example of when you were under pressure and finished your task successfully.

8. Who are Hawaiian Airlines’ Competitors?

• Hawaiian Airlines’ top competitors are Alaska Airlines, American Airlines, Delta Airlines, Southwest Airlines, and United Airlines.

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9. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Hawaiian Airlines Interview Attire

• At the very least, dress in business casual if you apply for an entry-level position.
• If you are on a flight attendant, pilot, or management interview, dress formally.
• The dress code at an airline is rather strict, so if possible, hide any tattoos and remove any excessive piercings.
• If you are interviewing for a flight attendant position, remember to wear a watch, as flight attendants must wear watches.

Hawaiian Airlines Group Interview

• The group interview consists of a small group challenge in which you will be teamed up with other applicants. You will be judged on your teamwork and communication skills. Remember to speak up, but give others a chance to speak.  

Flight Attendant Interview Questions

Why do you want to be a Hawaiian Airlines Flight Attendant?

• Say you have excellent communication skills, which allow you to work well with the customer and other crew members.
• State that you have strong multi-tasking skills that allow you to handle situations in continuous contact with the public.
• Say you pay strong attention to detail which will allow you to ensure the safety and comfort of the customers.
• Mention you are a self-starter and a team player, which allows you to work well independently or in a team.
• Finally, mention that you have strong leadership skills, allowing you to respond to emergency and non-emergency situations.

Why should we hire you as a flight attendant?

• Show how your previous and current work experience will benefit Hawaiian Airlines if they hire you. For example, in my last job, I worked at a popular restaurant where I waited for customers. I gained valuable work experience as I demonstrated my ability to work well under pressure and multitask, all while providing excellent customer service.
• State you are physically fit and will not have any issues standing for long periods. Say you can push or pull movable carts weighing more than 250 pounds. Finally, say you will not have issues helping customers with their baggage.

How would you define excellent customer service?

• The flight attendant has exceptional communication skills and is always friendly to customers.
• Customers are assisted when necessary when putting their bags in the overhead compartment.
• The flight attendant is always willing to assist anyone with special needs, children, or the elderly.

How would you deal with an upset customer?

• First, state you would listen to the customer and understand the complaint.
• Then, state you would sympathize with the customer.
• Next, say you would try and fix the problem.
• Finally, mention that you will learn from the experience, and if the customer is still upset, say that you will not let it impact your service to other customers.

How do you feel about relocating to a different city?

• Tell the interviewer the truth, but if you are willing to relocate, make sure you sound enthusiastic.

Hawaiian Airlines Flight Attendant Interview Tips

• If you are interviewing for a flight attendant position, remember to wear a watch, as flight attendants must wear watches.
• If you speak a second language, mention it, as it gives you a huge advantage.
• Tell the interviewer the truth. If you are willing to relocate, make sure you sound enthusiastic.

See Also

• Share Your Interview Experience – Help Others Prepare