Landing a job at WestJet can be an exciting opportunity, but preparing for the interview is key to standing out. Whether you’re applying for a cabin crew role, customer service position, or ground operations job, knowing the right questions to expect can give you an edge. In this guide, we’ll cover common WestJet interview questions, why they’re asked, and tips to help you answer them with confidence.
Westjet Interview Actual Applicants
Applicant 1
- Job Position: Cabin Crew (HireVue)
- Location: Not Specified
- Source: Based on a 2025 applicant’s experience
- Dress Code: Not specified
- Difficulty: Medium
Questions:
- Why do you want to work for WestJet?
- Why did you leave your last job?
- Do you have a valid passport?
- Tell us about a time you worked in a team.
- Are you able to work long hours on your feet?
- How do you handle being away from home for long periods?
✅ Tip: Show that you are friendly, calm under pressure, safety-focused, and comfortable working with many different people. Cabin Crew roles also want flexibility, a positive attitude during long shifts, and the ability to manage time away from home.
WestJet Interview Questions and Answers
1. Can you tell us about yourself?
WestJet wants to see if your personality, past experience, and communication style fit the Cabin Crew role. They want people who are friendly, safety-focused, calm during problems, and able to give great service even on busy flights.
Sample Answer (Cabin Crew):
“I’m someone who loves helping people and staying calm in fast-changing situations. In my last customer service job, I learned how to handle upset guests, solve problems quickly, and communicate clearly with my team. I’m reliable, friendly, and I really enjoy creating a positive experience for others. I’m excited about the Cabin Crew role at WestJet because I enjoy travel, teamwork, and making sure guests feel safe, comfortable, and welcome from the moment they step on the plane.”
2. What can you tell us about WestJet?
About WestJet
- WestJet is a Canadian Airline founded in Calgary, Alberta, in 1996.
- The airline operates flights to over 100 destinations in North America, Central America, the Caribbean, and Europe.
- WestJet is Canada’s second-largest airline.
- Swoop is a new affiliate of WestJet, aiming to be an ultra-low-cost carrier.
- WestJet has two direct subsidiaries, WestJet Encore and WestJet Link. Both subsidiaries offer flights to routes with less traffic.
3. Why do you want to work for WestJet?
- Say you enjoy traveling.
- Mention that you enjoy working with people.
- Finally, I would like to express my appreciation for the customer experience at WestJet and confirm that I would be proud to be part of your team if hired.
4. What is your greatest weakness?
Employers ask this question to see if you are self-aware, honest, and willing to improve yourself.
Sample answer
“One weakness I have is that I can be a little nervous when starting something new. I like to do a good job, so I sometimes put pressure on myself at first. However, once I learn the job and get comfortable, I become more confident and work well with others. I also try to ask questions and learn from feedback so I can improve.”
5. What is your greatest strength?
Alison Doyle states the best way to respond to this question is to describe the skills and experience that you have which directly correlate with the job you are applying for. Therefore review the job description and reassure the interviewer that you have the experience skills to do the job.
6. How would you deal with an upset customer?
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
- Finally, it is essential not to take it personally. If you get upset, you will take it out on future customers.
7. Why should WestJet hire you?
WestJet asks this question to see whether you understand the role and the company’s values, such as friendly service, safety, and teamwork. They want to know what makes you a strong fit for the job and whether your skills match what they are looking for. It also helps them see if you can speak confidently about yourself in a professional way and explain how you can contribute to their team.
Sample Answer (Cabin Crew)
Suppose you are on a cabin crew interview, “WestJet should hire me because I have strong customer service skills and I enjoy helping people. In my past jobs, I stayed calm under pressure and always tried to make the customer’s day better. I know WestJet values friendly service and safety, and I bring both. I’m a team player, I work hard, and I would do my best to make every guest feel welcome and cared for.”
Remember Your Job Interview Questions?
Whether it was recent or a while ago, your experience can help others.
8. Where do you see yourself in five years?
This question is designed to determine whether you have goals and, more importantly, whether you are a good fit for the airline.
- If you are unsure what to say, visit the WestJet career website and find a job that you can envision yourself doing in five years.
9. Why did you leave your last job?
WestJet wants to see if you left your last job for a professional reason, not because of conflict or bad behavior. They also want to know if you are reliable, positive, and ready to grow in a new role. Your answer should stay respectful and focus on moving forward, not complaining.
Sample Answer:
“I left my last job because I was looking for more growth and a role that fits my strengths in customer service and teamwork. I learned a lot there and I’m grateful for the experience, but I wanted a job where I can make a bigger impact and continue developing my skills. That’s why WestJet stood out to me — the focus on guest care, teamwork, and creating a great experience is exactly what I’m looking for.”
10. Do you have any questions for us?
- What do you like best about working here?
- How do you describe your ideal candidate for this position?
- What about this position is the most important?
- How do you measure my success, and what could I do to meet your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?